RV Park Assistant

Job Description

Job Description

THE SAN MATEO COUNTY EVENT CENTER IS SEEKING A

PART-TIME RV PARK ASSISTANT

The San Mateo County Event Center is a public assembly facility that hosts a wide variety of events, produces the San Mateo County Fair, and operates the Jockey Club and a satellite wagering facility for horse racing. Each member of our team is committed to building and sustaining equitable and inclusive work and social environments where diversity is celebrated and valued. We are an equal opportunity employer, and we believe diversity, equity, and inclusion benefit and enrich the experience of our staff, clients, and guests. 

The RV Park Assistant supports the Assistant Parking Supervisor-RV Park in the daily operations of the RV Park, including RV site reservations, RV parking and storage operations, traffic flow, guest services, and RV parking enforcement.

Essential Functions/Responsibilities

Essential and other important responsibilities and duties may include, but are not limited to the following:

• Assist with daily RV parking and site operations to ensure smooth RV traffic flow and safe maneuvering throughout the park.
• Assist RV arrivals, departures, site assignments, overflow parking, and enforcement of RV parking regulations.
• Review and approve each RV or rig for basic safety standards.
• Assist guests with RV positioning, backing, hookups, and park orientation.
• Communicate RV Park rules, safety procedures, speed limits, and quiet hours to guests.
• Assist with RV site reservations, including check-in/check-out, payment processing, and customer service using RV park software.
• Interact with RV guests using excellent customer service skills.
• Resolve guest concerns and escalate issues as needed.
• Assist with RV traffic and parking plans.
• Provide direction and supervision to RV park attendants and support staff.
• Maintain accurate records related to occupancy, revenue, incidents, and enforcement actions.
• Oversee RV parking enforcement functions by applying park regulations and ensuring compliance.
• Monitor controlled parking systems, gates, and access points.
• Maintain awareness of effective RV traffic management and emergency response procedures.
• Oversee opening and closing tasks for the RV park.
• Ensure RV sites, roadways, and common areas remain clean, safe, and organized.
• Perform minor maintenance and troubleshooting of RV Park equipment.
• Perform additional duties assigned to support the overall Parking Department, which may include, but are not limited to, flagging and directing cars in the parking lot, cashiering, setting parking equipment and signage, and providing customer service to guests.

Qualifications

• Knowledge of RV park, campground, or parking lot operations, including revenue collection and enforcement procedures.
• Prior RV Park, campground, parking, or venue operations experience preferred.
• Proficiency with Microsoft Office and reservation or parking software systems.
• Excellent customer service and communication skills.
• Ability to remain flexible and adapt to changing workloads and priorities.
• Responsible, reliable, and dependable.

Minimum Requirements

• Associate’s degree or equivalent from a two-year college or technical school.
• Availability to work long and irregular hours, including evenings, weekends, and holidays.

Physical Demands

The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and sit for extended periods.  A majority of the work is outdoors, and employees may be subject to various weather-related environments.  The employee is frequently required to make repetitive hand movements in the performance of daily duties. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds.  Must be able to speak, hear, and see. Vision requirements are close vision, distance vision, peripheral vision, and the ability to adjust focus.