Resident Services Coordinator

Job Title

Responsible for the coordination of services available to residents, including health services and housekeeping. Assists with resident's adjustment to the facility. Communicate with residents and family during transitions.

Qualifications

• Strong desire to work with elderly people in need of services. Understanding the aging process.
• Excellent communication skills.
• Ability to work as a team member.
• Strong knowledge of community resources and care options.
• Ability to assist tenants and families in making difficult decisions and facilitating transitions.
• Able to read, write, spell, do basic math, speak and understand English.

Job Responsibilities and Duties

• Coordinate the continuum of personal and health services for residents.
• Meet weekly with Executive Director
• Conduct admission interviews and meet with the Admission Committee to ensure appropriate moves, write up interview notes to distribute to appropriate staff.
• Market programs to present and prospective residents who will require services to live independently and to make appropriate referrals for services.
• Welcome and orient new residents upon move-in with service information.
• Distribute welcome notices to apartments or cubbies for new residents' neighbors. Make sure KARDEX information is completed for each new resident and updated as needed. Assist with the welcome social.
• Provide monthly reports to the Executive Director regarding supportive service activity and changes.
• Contact families in the event of resident health or service concerns, keeping the Executive Director and nurse informed of the situation. Schedule and attend family conferences.
• Assist with information about community resources to residents and family (transportation, external services).
• Answer emergency calls during the day as needed. Assist with completion of daily "I'm Okay" checks.
• Attend weekly staff meetings and monthly resident meetings. Attend educational conferences as time permits.
• Other duties as assigned by management.

Physical Requirements

• Move, push, pull and/or lift objects weighing 10 to 25 pounds.
• Use hands and arms for simple grasping, pushing and pulling
• Perform tasks requiring actions of muscles or groups of muscles to walk, stoop, bend, lift, and carry objects
• Walk and/or stand for prolonged periods of time
• Speak clearly and make self understood in face-to-face interactions
• See objects closely to read directions, instructions, etc.
• Hear normal sounds and voices with some background noise to receive verbal instructions, answer telephones, communicate with others, etc.

Work Environment

Works indoors in a climate-controlled environment majority of the time.

Working Hours

Typically Monday through Friday 8:30am – 5:00pm. The work schedule and hours may vary from week to week. Every other weekend required.

General Notes

• This job description is not intended to be all-inclusive; additional details will be specified by the supervisor. The employee will also perform other reasonable business duties as assigned by the supervisor.
• Management reserves the right to change job responsibilities, duties and hours as needs prevail.
• Great Lakes Management Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.