Supervisor-WCAA

Supervisor oversees day to day janitorial operations and administrative activities. Ensures that quality control
measures are in place to maintain high levels of service with customer specifications/contract requirements.
Conducts inspections, controls inventory and maintains equipment. Responsible for excellent client relations.
Position reports to Manager/District Manager.
III. POSITION REQUIREMENTS - ESSENTIAL FUNCTIONS
• Manages and directs the operations of assigned cleaning staff. This includes both regular cleaning
operations and specialty operations.
• Responsible for the direction, coordination and evaluation of personnel. Carry out supervisory
responsibilities in accordance with Company policies
• Ensures that all required paperwork and reports are submitted time and accurately, i.e. payroll and
inspections.
• Position may be assigned regular cleaning duties.
• Conducts regulatory and safety awareness training.
• Suggests to management that Corrective disciplinary action and positive reinforcement may be required for
account staff.
• Promote and exhibit Company culture and values.
• Maintain daily communication within your account with cleaners and leads to resolve issues or problems.
Investigate employee incidents and accidents.
• Ensure that customer cleaning specification are being followed and check regularly on customer
satisfaction.
• Other duties as assigned by management.

IV. ESSENTIAL EXPERIENCE AND EDUCATION
• High School Diploma/GED. Will consider experience in lieu of educational requirements.
• 2 to 4 years experience in janitorial services or service equivalent in a supervisory capacity
• Excellent Organizational, Customer Service and Management skills
• Ability to work in a diverse environment.
• Strong oral and written communication skills.
• Basic computer experience, emails and Word
• Ability to multi task.
• Must be able to pass a National Background check and drug test
V. PHYSICAL DEMANDS
• Sustained periods of standing, sitting, walking and kneeling
• Ability to lift up to 30 pounds on a regular basis