Registry Patient Access Rep

Job Title

Be inspired. Be valued. Belong. At Emory Healthcare

Job Description

Obtains demographic and insurance information for preregistration/registration on all patients. Communicates hospital's financial policies to all patients. Identifies patients who require early financial counseling intervention. Collects on self pay accounts, co-pay and deductibles.

Documents financial arrangements. Schedules procedures/follow up appointments. Ensures and reviews all demographic data for hospital visits. Cross trains in other Access Departments and Facilities. Assist with departmental workflow as needed. Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.

Schedules procedures/follow up appointments in General Patient Registration Millennium Scheduling. Completes demographic and insurance. Provides patients with exam information. Familiar with Advance Beneficiary Notice, precertification, ICD-9 coding, Medical Terminology. Communicates with Physician Offices, Staff, and other departments.

Responsible for obtaining pre-certification and/or managed care referrals for inpatient and out patient encounters. Other responsibilities include performing verification of benefits, order entry, and pre-certification for Hospital Services. Position requires self-motivated individual who can handle high patient volumes and fast pace.

Maintains knowledge and is familiar with HealthQuest, Global Patient Registration (GPR), IDX Scheduling, Millennium, chosen Hospital Estimation Tool, and other systems utilized by Patient Access. Performs other duties as required.

Minimum Qualifications

High school diploma or equivalent. Must have at least 2 years healthcare related or customer service experience. Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred.

CHAA (Certified Patient Access Associate) CPAR (Certified Patient Account Representative) and/or CFC (Certified Financial Counselor) preferred. Associate's, Bachelor's or Master's degree may be accepted in lieu of certification requirements or experience. Typing skills with a minimum of 35 wpm and good communication skills.

PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at View email address on click.appcast.io. Please note that one week's advance notice is preferred.