Floor Associate

About the Organization Cotton's Ace Hardware is a three-generation, family-owned and operated chain of Ace Hardware stores and lumberyards. Headquartered in St. Louis, Missouri, Cotton's Ace Hardware has been in operation since 1967 and operates 14 neighborhood stores located in Missouri and Illinois. Great people make Cotton's Ace Hardware stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of Service, Passion, Respect, Integrity, Teamwork and Excellence. We offer a wide variety of benefits including: Competitive wages Medical coverage with employer contributions Dental and vision coverage Paid time off and holidays Vacation time Employee merchandise discounts Flexible hours Equal Opportunity Employer Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Position Summary The primary responsibilities of the Floor Associate position are to maintain outstanding customer service, uphold our Mission and Core Values, generate sales, merchandise product, and support the store management team. Sales Associates are in charge of our customer first philosophy and are essential in delivering the best customer shopping experience possible. Major Responsibilities Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards. Maintain awareness of all promotions and advertisements. Execute the daily operational, day-to-day goals and priorities assigned by store management. Assist in the training and development of peers. Actively participate in daily huddle meetings. Uphold merchandising and store cleanliness standards. Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized. Respond to safety issues. Be conscious of shoplifting activity. Aid customers in locating merchandising in store, as well as processing special orders. Solicit customers to open an Ace Rewards card. Answer customers’ questions and provide information on procedures and policies. Minimum Requirements Education/Training: High School diploma or General Education Degree (GED). Experience: Sales and customer service experience in a retail environment, establishing relationships and working with customers. Skills/Knowledge: Knowledge of retail computer systems, MS Word and Excel a plus. A commitment to service excellence and customer satisfaction. Solid team player with excellent interpersonal skills. Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multitask. Ability and willingness to work flexible hours including evenings, weekends, and holidays. Physical Requirements Must be able to lift, move and handle up to 60 pounds frequently to load and unload customer orders. Ability to stand for an extended period of time. Location Collinsville Employment Type Full-Time and/or Part-Time Pay Range $15.50 - $17.00 This position is currently accepting applications. #J-18808-Ljbffr