Implementation Specialist

The ServiceNow Software Asset Management (SAM) Pro Technology Expert is responsible for the configuration, governance, and ongoing optimization of the ServiceNow SAM Pro platform. This role ensures that all module configurations, data models, and underlying tables accurately represent software inventory, entitlements, and consumption to enable audit‑defensible software compliance positions and actionable insights. This individual will serve as the technical authority for SAM Pro configuration and data integrity, ensuring that all ingested data sources are normalized, reconciled, and aligned to enterprise standards. Key Responsibilities 1. SAM Pro Platform Configuration & Administration Configure, maintain, and enhance ServiceNow SAM Pro modules, including software models, license metrics, and entitlement mappings. Set up reconciliation rules and normalization processes. Create custom allocations and consumption rules. Optimize SAM Pro functionality to support publisher‑specific requirements such as IBM sub‑capacity, SaaS, and user‑based licensing. 2. SAM Data Ingestion, Transformation & Governance Own end‑to‑end data lifecycle across SAM Pro data domains, including entitlements (contracts, licenses), installations, usage, and configuration data. Design and manage ingestion pipelines. Establish and maintain data models supporting license compliance and reporting. Define and enforce data quality controls (completeness, accuracy, timeliness). 3. SAM Data Model & Table Management Maintain and optimize core ServiceNow SAM Pro tables, including Software Entitlements and Contracts, Software Models and Catalog, User, Device, and Subscription records. Ensure proper relationships between configuration items (CIs), assets, and SAM records to prevent data fragmentation or audit exposure. 4. Software License Compliance & Reconciliation Enablement Configure and support reconciliation engine processes to produce accurate Effective License Positions (ELPs). Ensure mapping between entitlements, installations, and usage data is complete and audit‑defensible. Identify and remediate data or configuration gaps impacting compliance posture or optimization opportunities. 5. Integration & Cross‑Platform Collaboration Partner with ServiceNow Platform, CMDB, Security, and Procurement teams to align data sources and governance models. Ensure seamless integration between SAM Pro and upstream/downstream systems such as discovery tools, Oracle Contract Management, and SaaS platforms. 6. Continuous Improvement & SAM Maturity Drive enhancements to SAM Pro processes, automation, and data quality frameworks. Maintain awareness of ServiceNow platform capabilities, SAM Pro feature updates, and industry best practices. Required Qualifications 5+ years of experience in Software Asset Management (SAM) or IT Asset Management (ITAM). Deep expertise in ServiceNow SAM Pro configuration, including software normalization, reconciliation, entitlement management, license modeling, and data ingestion and transformation processes. Preferred Qualifications Experience supporting major publisher licensing models such as IBM, Microsoft, Oracle, and Adobe. Experience with SAM‑managed services environments and vendor coordination. Certifications in ServiceNow SAM Pro, ITIL, ITAM, or IAITAM. Success Measures Accuracy and completeness of SAM data and reporting. Audit readiness and defensibility of compliance positions. Reduction in compliance risk and optimization of software spend. Stability and scalability of SAM Pro configurations and data models. Sponsorship Vanguard is not offering visa sponsorship for this position. #J-18808-Ljbffr