Assistant Branch Manager - Banking

Join Our Team

Come join a team that is working together to enhance the lives of our colleagues, customers, and the community every day!

This position is responsible for assisting and supporting the Branch Manager in the administration, supervision, and daily operation of a full-service branch office. Ensuring the branch operates in compliance with established policy procedures and achieves superior service standards for customers. Trained in all branch operational elements; and trains and coaches staff members to ensure operational accuracy.

Duties and Responsibilities:

• Assists customers in their selection of various accounts, products, and services available from the Bank; recognizes opportunities to offer customers products/services that may add value to their banking relationship
• Assists business customers with online banking, cash management, business debit cards, overdraft DDA lines of credit, and merchant card services
• Provides overrides, check approvals, and quality control of transactions and documents processed by Tellers, Head Tellers & CSRs
• Interviews loan applicants and assists customers in the completion of consumer credit applications for non-mortgage loan products
• Refers mortgage and commercial loan requests to the Regional Lending Team
• Assumes responsibility for various branch functions in the absence of staff members or in overload situations
• Assists in attaining established Bank goals through active participation in sales programs
• Provides leadership, training, and support to colleagues
• Assists with performance evaluations that are timely and constructive
• Coordinates communication with branch staff
• Participates in internal committees/projects
• Oversees and assists with the preparation of all branch reports for approval by manager
• Adheres to Bank policies and procedures required by federal and state statutes, laws, and regulatory rules
• Adheres to Company's Safety and Security Policies and Procedures
• Adheres to Company's behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence, and Performance
• Performs other duties as assigned by management

Qualifications (Knowledge, Skills, Abilities, Education, and Experience):

• High school diploma or GED required, college degree in Business preferred
• Three years of branch banking experience with one year of supervisory experience required
• Intermediate experience, knowledge, and training in branch operation activities, terminology, and products and services.
• Strong knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Proficient in Microsoft Office specifically Word, Excel, and Outlook
• Excellent organizational, communication, and time management skills
• Demonstrated ability to cross-sell and explain Bank products and services with confidence and authority.
• Excellent interpersonal and professional leadership skills
• Ability to remain professional and composed under pressure
• Exceptional listening skills
• Ability to prioritize tasks and to delegate them when appropriate

Physical Demands and Work Environment:

• Mobility sufficient to perform activities required of position, including travel to branch locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with both internal and external customers.

Company Benefit Offerings for eligible employees:

• Medical, Dental, and Vision insurance offered 1st of the month following 30 days of employment
• Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
• 12 Paid Holidays (including Birthday)
• 401K retirement plan with up to a 4% Company match and immediate vesting
• Tuition Reimbursement
• Employer paid life insurance
• Employer paid disability insurance
• Voluntary life and disability insurance
• Employee Assistance Program
• Employee Discounts and Perks

Compensation:

• The posted pay range for this position reflects a good faith estimate.
• Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance, and location.

Queenstown Bank is an Equal Opportunity Employer, including protected Veterans and individuals with Disabilities. Queenstown Bank is an E-Verify participant.