Lighting Project Consultant

Requisition: 84427 PSEG Company: Public Service Electric & Gas Co Salary Range: $ 67,200 - $ 106,400 Work Location Category: Hybrid We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued. We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories: Onsite: Employees work onsite daily. Hybrid: A blend of remote and onsite work, with at least three onsite days per week required. As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off. More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team. PSEG is not offering visa sponsorship for this position. Job Summary At this time, only current PSEG employees are being considered. The Lighting Project Consultant role is a critical role for Business Customer Solutions. This position is responsible for two distinct processes. First, this position is responsible for facilitating PSE&G’s CRM modernization process primarily the development, integration, training, and ongoing support of Salesforce. Second, this position supports the Outdoor Lighting sales and support process. Job Responsibilities Position is responsible for supporting PSE&G’s unmetered new business service. Respond to customer inquiries (phone, web, email) regarding new outdoor lighting and unmetered non-lighting services. This involves interaction with multiple departments; Electric Distribution, Billing, Administration, Collections, Regional Public Affairs, Customer Contact and Asset Management. Work through key internal stakeholders to provide superior customer service and timely information to customers. Responsibilities include accurate and timely generation of new orders for lighting, tracking/analyzing results, trouble-shoot issues and preparing reports as needed. Work closely with Outdoor Lighting Product Management, field-based unmetered (lighting and non-lighting) associates and the centralized administrative team. Responsible for customer data verification in the SAP work-management system (DWMS), SAP CCS and the Outdoor Lighting database as part of the order issuance process. Probe customers to identify new business opportunities and strategic business intelligence formation. Manage the processing of numerous customer requests, ensuring customer satisfaction and efficient use of company resources. Identify, negotiate and resolve associated unmetered requests and/or billing and scheduling issues. Support on the job training as needed. Maintain and apply working knowledge of PSEG Standards for Business Controls and meet management's expectations for effective internal business controls. Compliance with the Department of Energy’s regulation 10 CFR 810 is required. Job Specific Qualifications High school diploma or equivalent with a minimum 2 years of lighting or electric experience Experience in electrical or engineering – with a basic understanding electric circuits and diagrams. Experience with MS Office Applications Excellent written and verbal communications skills Prior experience in handling customer calls and managing customer relationships SAP, CCS and Salesforce experience A valid U.S. driver’s license Desired BA/BS General knowledge of electric and gas tariffs Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list ( At PSEG/AppendixAtoPart810_ Title10) not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)). As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result. If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI. PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call View phone number on click.appcast.io or email View email address on click.appcast.io. If you need to request a reasonable accommodation to perform the essential functions of the job, email View email address on click.appcast.io. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. ADDITIONAL EEO INFORMATION Know your Rights: Workplace Discrimination is Illegal #J-18808-Ljbffr