Customer Service Representative

We are seeking customer-focused professionals who are interested in building a long-term career with a large and established automotive finance organization. This is an excellent opportunity for individuals with customer service, retail, banking, hospitality, call center, or administrative experience who enjoy helping customers, solving problems, and working in a fast-paced environment.
Comprehensive training is provided, along with ongoing development opportunities and clear paths for career growth. Previous call center or collections experience is helpful but not required.
Responsibilities Depending on team placement, responsibilities may include:
Customer Service
* Respond to a high volume of inbound customer calls.
* Assist customers with account inquiries, payments, payoffs, and related requests.
* Research issues and provide timely, effective resolutions.
* Document customer interactions accurately and thoroughly.
* Maintain professionalism and deliver excellent customer service.
Collections Support
* Contact customers regarding past-due vehicle payments.
* Identify reasons for delinquency and recommend appropriate solutions.
* Negotiate payment arrangements and resolve account concerns.
* Perform basic account research and follow-up activities.
* Maintain a customer-focused approach while meeting performance expectations.
Loan Funding & Data Entry
* Process new loan applications and account updates.
* Review documentation for accuracy and completeness.
* Update loan status information and close out accounts as required.
* Maintain a high level of accuracy and attention to detail.
Required Pre-requisites
* Associate's degree or Bachelor's degree.
* Strong verbal and written communication skills.
* Excellent customer service and problem-solving abilities.
* Strong computer and data entry skills.
* Ability to multitask and work in a fast-paced environment.
* Strong organizational and time management skills.
* Ability to work effectively in a team environment.
* Reliable attendance and professionalism.
*Job Type & Location*
This is a Contract to Hire position based out of Cypress, CA.
*Pay and Benefits*The pay range for this position is $22.00 - $22.50/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Cypress,CA.
*Application Deadline*This position is anticipated to close on Aug 28, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.