Roadside Tow Technician

The AAA Roadside Assistance team in Springfield, VA is growing! If you like helping people and working outside in the fresh air, this is the job for you! AAA offers a competitive compensation package, a generous PTO plan, and outstanding health insurance benefits to Fleet Drivers. Overtime and monthly bonus opportunities available! *** NO CDL required*** ***Paid Training!*** **Hiring Immediately** We offer our Associates: A competitive base rate of $27.00; paid on a bi-weekly basis Opportunity for overtime during peak season. Individual monthly bonus potential. Over 3 weeks of Paid Time Off may be accrued during the first year of employment. 8 Paid Holidays. 401(k) plan with company match up to 7% Health & Life Insurance. Tuition reimbursement up to $5250/year and professional certifications. Complimentary AAA membership (inclusive of product & service discounts). Other benefits include paid uniforms and paid training to qualified Associates. Our Roadside Assistance Tow Truck Drivers are DEDICATED DRIVERS who: Provide tow and recovery services using established guidelines and quality control procedures. Provide lock-out, fuel delivery, battery jump starts and tire change services using established guidelines and quality control procedures. Communicate with members effectively to keep them informed and to ensure their safety. Make sound decisions regarding the safe service of vehicles and to accommodate member needs. Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required. Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met. Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use. Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand. Other duties as assigned. Do you have what it takes? Must be at least 21 years old. Completion of a high school diploma or equivalent. Must possess and maintain a valid driver's license for the state where you reside. Must have ability to pass a physical examination on a bi-annual basis as required by Department of Transportation and/or Company policy. 3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred. Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening. Must successfully complete required departmental training courses within 60 days of hire. Must attain and maintain all state and local licensing requirements. Ability to successfully complete any additional future department training as required. (May need to adjust your schedule to attend training). Ability to communicate effectively in writing, verbally and using assigned technology. Ability to use hand tools to provide service. Basic skills using email and GPS (Global Positioning Systems). Ability to operate passenger vehicles and light-medium duty trucks while primarily working from a service vehicle. Ability to operate manual and automatic transmissions vehicles. Ability to lift and carry equipment weighing up to 75 pounds; ability to bend, kneel and balance to change tires, inspect and to push vehicles. Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options Up to 2 weeks Paid parental leave 401k plan with company match up to 7% 2+ weeks of PTO within your first year Paid company holidays Company provided volunteer opportunities + 1 volunteer day per year Free AAA Membership Continual learning reimbursement up to $5,250 per year And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Fleet Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process! We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to View email address on click.appcast.io.