Senior Client Service Associate

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit

Our Boston, Massachusetts office is looking for a Sr. Client Service Associate to serve as the liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation.

This is a hybrid position working partially from home and partially on-site at our office location in Boston.


In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000.00 to $80,000.00, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Primary Job Functions

New Client Onboarding

• Ensures accurate completion of prospect / new client paperwork/set up
  
  
• Follow up on funds transfer from surrendering company
  
  
• Maintains (CRM) database and client files
  
  
• Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors
  
  
• Record incoming assets to the appropriate blotting tool
  
  

Client Relationship Management

• Dialogues with client to understand their personal history and current financial needs and communicates to the advisor or handles issue resolution
  
• Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
  
  
• Completes any review follow up needs for client
  
  
• May work with client's tax or legal counsel on client concerns
  
  
• Conducts Tax Research (1099s)
  
  

Team and Corporate Support

• Assists Advisor Team Operations to streamline processes
  
  
• Completes operational projects to support enhancements and changes
  
  
• Communicates process and sales updates to team
  
  
• Manages vendors to Service Level Agreements
  
  

Industry/Company Knowledge

• Demonstrates knowledge and can accurately execute against WEG's Suitability Guidelines, operational processes, and sales model
  
  
• Understands financial terminology and products
  
  
• Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
  
  
• Attends Client Services and company educational events
  
  

Education/Qualifications

• 4-year college degree preferred
  
  
• 2-3 years of financial industry experience
  
  
• Customer Service training, knowledge or experience
  
  
• Solid oral and written communication skills
  
  
• Strong attention to detail
  
  
• Good problem-solving skills
  
  
• Proficient with Microsoft Office Ability and interest to learn financial concepts and products
  
  
• Ability to work with deadlines, be flexible under pressure and prioritize work
  
  
• Ability to work as a team member
  
  
• Ability to learn financial product features and riders
  
  
• Ability to learn the review process and how the review is completed
  
  
• Salesforce experience a plus
  
• Wealthscape experience a significant plus
  

WEG hires employees and makes decisions about their salary qualifications based on factors such as: the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. Thus, the entire salary range for those who are classified as the Associate level is $51,450.00 to $84.000.00.


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Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development
  
• Medical, dental and vision coverage (Available to full-time employees and their families)
  
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
  
• Life and AD&D insurance - employer paid and voluntary options
  
• Short-term and long-term disability, workers compensation - employer paid
  
• 401k with match and profit sharing
  
• Wellness programs and resources
  
• Voluntary benefits, including pet insurance
  
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
  
• 12 paid holidays each year (10 pre-determined and 2 floating days)
  
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
  
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)
  

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at View phone number on click.appcast.io

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

Click the following link to view Federal and E-Verify posters: Link

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.