Account Manager

The Account Manager has operational accountability for their assigned account; they must manage and train their team and inspect the building regularly to ensure customer expectations are met or exceeded. Schedule Tuesday - Saturday @8:30AM - 5:00PM Essential Duties Manage and train the work of the janitorial staff in the building. Designate shift and area work assignments. Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries. Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.) Train by example: perform the duties of a janitor while they shadow you. Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR. Identify and communicate the need for any special project work to management Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly. Maintain cleaning supplies inventory. Respond to calls whenever needed. Enforce all safety policies and procedures; immediately report and investigate accidents. Complete training courses as required. Qualifications Minimum 2 years progressively increasing management experience in the janitorial industry required. Ability to meet deadlines and make sound decisions in stressful situations. Strong customer service skills Excellent attention to detail Excellent verbal and written communication skills Strong organizational skills Able to multi-task Experience with MS Office (Word, Excel, Outlook) preferred Ability to show judgment and to work independently. High integrity and discretion required GDI, Inc. is an Equal Opportunity Employer. #J-18808-Ljbffr