Sr Financial Counselor- Revenue Cycle- New Orleans

This role is responsible for assisting patients with all billing inquiries across the organization in a face‑to‑face setting. Responsibilities Review all aspects of the patient’s bill, including collection of liability for upcoming procedures, collecting residual and past‑due balances, and reviewing alternate options for benefit coverage for both medical and pharmaceutical services. Secure authorizations, set up fee arrangements, and backfill for coverage at other locations. Handle more complicated, in‑depth, and escalated inquiries or issues, provide estimates for services, coordinate special projects, process adjustments, correct posted payments, and act as an expert for departmental processes and procedures. Provide coaching and training to staff and ensure the best patient experience through timely and accurate assistance. Education and Experience High‑school diploma or equivalent (preferred) Bachelor’s degree (preferred) 2 years of customer service, healthcare, or office experience (required) 1 year in a healthcare business office (preferred) Collections/Customer Service experience (preferred) Proficient in Word, Excel, and PowerPoint Bilingual (preferred) Key Skills and Abilities Computer skills and dexterity required for data entry and retrieval of patient information. Effective verbal and written communication skills and the ability to present information clearly and professionally to different levels of individuals throughout the patient care process. Proficient with Windows‑style applications, various software packages specific to the role, and keyboard usage. Strong interpersonal skills and ability to multi‑task. Ability to work effectively in a fast‑paced, ever‑changing environment. Ability to remain calm and professional in high‑pressure or stressful situations involving patient financial and medical conversations. Ability to organize and prioritize to ensure deadlines are met. Ability to work with minimal supervision and make independent decisions. Ability to provide coaching and constructive feedback. Demonstrated problem‑solving skills, attention to detail, and robust follow‑up. Ability to work independently and as part of a team. Other related duties as required. Reliable transportation may be required to travel to other facilities as needed. Job Duties Promptly and courteously assist and provide accurate information to patients regarding their accounts or services in person, via e‑mail, fax, regular mail correspondence, or phone call. Serve as a liaison between the patient, providers, external departments, or other responsible persons to ensure that charges are applied appropriately, transactions are recorded and appropriately maintained, and account balances and discrepancies are resolved within the prescribed period. Plan, organize, and prioritize work to discuss with patients the importance of their financial responsibility, educate them on available assistance options, and explain the financial impact of various alternatives. Ensure appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided. Provide best‑in‑class service to every patient inquiry received, maintain high levels of patient satisfaction, and represent the organization with professionalism and competency. Work with clinical staff regarding patient’s benefits, pricing structure, authorizations, denial review, appeals on denials, and submission of physician adjustment requests. Assist supervisors with escalated patient inquiries and daily operations of the department. Provide routine support with new‑hire and ongoing staff training/coaching. Complete more complex research of a patient’s account before submitting or processing requested adjustments. Compliance and Policies Remains knowledgeable on current federal, state, and local laws, accreditation standards, or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all laws, regulations, and standards. The employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and other compliance‑related concerns. Equal Opportunity Employer The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary work involves sitting most of the time, may involve walking or standing for brief periods, and includes lifting up to 10 pounds occasionally (or a negligible amount frequently). No exposure to blood, body fluid or tissue is normal, but exposure or potential for exposure may occur. The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms, carrying an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be an occupational risk for exposure to hazardous medications or hazardous waste in the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning, and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. #J-18808-Ljbffr Ochsner Health