Automobile Service Writer/Manager

Automobile Service Writer/Manager

We are seeking a knowledgeable and customer-focused Automobile Service Writer/Manager to oversee daily operations of our service department. This role combines strong customer service skills with technical understanding of automotive repair and maintenance. The Service Writer/Manager will act as the liaison between customers and technicians, ensuring a smooth workflow, accurate repair documentation, and a high level of customer satisfaction.

Key Responsibilities:

• Greet customers, listen to their concerns, and accurately document vehicle issues.
• Create, explain, and manage repair orders with clarity and professionalism.
• Provide cost estimates, timelines, and obtain customer approval for services.
• Assign and schedule work to technicians based on skill, availability, and priority.
• Monitor repair progress and communicate updates to customers.
• Ensure all services are completed accurately, on time, and within budget.
• Handle warranty claims, insurance paperwork, and parts ordering as needed.
• Maintain a clean, safe, and organized service area.
• Train, supervise, and support service staff to meet performance goals.
• Promote additional services, preventive maintenance, and dealership/ shop specials.
• Resolve customer complaints with professionalism and efficiency.
• Track department performance metrics, including sales, productivity, and customer satisfaction.

Qualifications:

• High school diploma or equivalent (Associate's or Bachelor's degree a plus).
• 3+ years of experience as a Service Writer, Advisor, or Automotive Service Manager.
• Strong understanding of automotive systems, diagnostics, and repair processes.
• Excellent communication and interpersonal skills.
• Proven ability to manage staff and delegate effectively.
• Proficiency with automotive software (e.g., Reynolds & Reynolds, CDK, Mitchell, etc.) and MS Office.
• Strong organizational and problem-solving skills.
• Valid driver's license and clean driving record.

Preferred Skills:

• ASE certification or equivalent industry certifications.
• Previous management or supervisory experience.
• Sales and customer service background.

Compensation & Benefits:

• Competitive base salary plus performance-based incentives.
• Health, dental insurance.
• Paid time off and holidays.
• 401(k) retirement plan.
• Employee discounts on parts and services.