Universal Banker

Position Summary: As a Universal Banker, you will engage closely with new and existing customers to understand their financial needs, recommending appropriate products and services related to spending and saving. You will be the financial liaison to every customer entering the branch, ensuring customers are extremely satisfied with every interaction. You will develop deep, meaningful relationships to resolve issues, educate customers on how to bank with us, and process teller transactions as required. Essential Functions & Responsibilities Engage with customers to develop a positive customer experience, striving to make each interaction the best of their day. Develop new and existing customers by understanding their financial needs and providing products and solutions to help them spend and save. Go above and beyond for customers to strengthen and retain long‑term relationships. Grow new business and drive referrals to branch colleagues and partners to support the broader financial needs of customers. Serve as the financial liaison to customers while providing world‑class customer service. Open new accounts and assist with teller transactions as needed. Bring a positive energy and confidence to Metropolitan Commercial Bank and its customers every day. Present a professional appearance as the face of Metropolitan Commercial Bank. Be driven by a passion and curiosity to continuously learn how technological systems, including AI, can enhance the work you do. Knowledge, Skills and Abilities High School degree or GED required. Minimum of 2+ years of cash handling experience strongly preferred. Two (2) years of sales and customer service experience. Strong listening and customer service skills. Ability to effectively ask questions and identify needs to enhance the customer relationship. Commitment to building relationships through phone engagements. Ability to problem‑solve and provide solutions to customer issues. Ability to strengthen relationships with teammates, business partners, and specialists through collaboration. Self‑motivated, confident, and able to multitask effectively. Potential Salary: $45k - $65k annually (base wages only). This range reflects base wages and does not include benefits, bonus, or incentive pay. Final offer amounts are determined by multiple factors including candidate experience and expertise. Equal Employment Opportunity Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. MCB maintains a drug‑free workplace. #J-18808-Ljbffr