Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support receivables and payment follow-up efforts for a growing organization in Milford, Massachusetts. This Long-term Contract position is ideal for someone who can manage account balances with professionalism, communicate effectively with customers and vendors, and contribute to priority projects as business needs evolve. The role requires strong attention to detail, sound judgment, and the ability to maintain organized collection activity in a fast-paced environment.

Responsibilities:
• Monitor outstanding accounts and take timely action to secure payment on open balances through phone, email, and written communication.
• Review accounts receivable activity, reconcile discrepancies, and work with internal partners to resolve billing-related issues that affect collections.
• Maintain consistent follow-up schedules with customers to reduce delinquency and improve cash flow performance.
• Communicate with vendors and external contacts regarding account questions, payment status, and supporting documentation.
• Document collection efforts, account updates, and payment commitments accurately within company records.
• Assist with special assignments related to receivables, reporting, and process support as directed by leadership.
• Escalate complex or high-risk accounts when needed and recommend next steps based on account history and collection progress.• Experience handling commercial and consumer collections in a detail-oriented business environment.
• Working knowledge of credit and collections practices, including account follow-up and dispute resolution.
• Familiarity with billing and collection processes, with the ability to identify and address payment issues efficiently.
• Strong verbal and written communication skills for interacting with customers, vendors, and internal teams.
• High level of accuracy, organization, and attention to detail when managing account information.
• Ability to prioritize multiple accounts and responsibilities while meeting deadlines consistently.