Patient Care Advocate

The Patient Care Advocate (PCA) is responsible for delivering an exceptional customer experience. This role ensures all sales are compliant with state regulations and that customer needs are heard and met throughout the sales process. This position is also responsible for ensuring transactions are accurately recorded in point-of-sale (POS) and inventory tracking systems. Most importantly, this role embodies the companys culture and brand image. All team members must be available to work a flexible schedule to include nights, holidays and weekends.

Essential Functions and Responsibilities

Sales Responsibilities

Ensures the consistent delivery of an exceptional customer experience

Assists customers in product selection based on defined treatment plans and product availability

Achieves daily/weekly sales objectives by fulfilling customer requests and looking for opportunities introduce new and alternative products

Continually develops communication and service skills to increase sales and generate positive reviews

Educates customers on product attributes and usage

Ensures customers are accurately logged into the patient tracking system

Performs sales transactions in compliance with all regulations governing the sale of cannabis products

Completes accurate sales documentation

Ensures transactions are entered in point-of-sale and inventory management systems in compliance with state regulations

Assists in maintaining a safe, clean, and organized dispensary environment

Complies with all Justice Cannabis Co. policies, procedures and practices governing sales and service

Complies with all safety and security protocols for dispensary staff

Performs administrative tasks (customer profile completion, sales tracking, etc.) as required

Answers phones, responds to voicemail, and takes phone orders

Establishes on-going relationships with dispensary customers

Completes customer profiles to assist in future sales and service opportunities

Maintains knowledge of new and existing products via vendor training, documentation, and cross-training with management, pharmacists, and senior sales consultants

Cultural Responsibilities

Actively models Justice Cannabis Co. s values and code of conduct

Builds strong and effective internal, external, and cross-functional relationships.

Is committed to creating and maintaining a collaborative, fun, and productive work environment

Actively participates in team building and cultural development activities

Models honesty, integrity, and direct communication in daily tasks and interactions

Computers and Technology

Must be computer literate with the ability to learn operational systems (Alpine IQ, Leaflogix, MJ Freeway, Veriscan, Microsoft office, and Metrc, etc.)

Experience working with Outlook email and Microsoft Office suite

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Work Environment and Physical Demands

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be capable of lifting 25 pounds to stock product boxes. Position requires frequent reaching into cabinets and displays to show and review product. Ability to maintain a stationary sitting or standing position for up to eight hours in a day based on business needs and sales volume; and the ability to bend and retrieve products from lower shelves. This role also enters information into sales and tracking systems requiring hand dexterity and the ability visually verify correct product information

Qualifications

Two or more years of experience working in a retail or hospitality environment with cash handling responsibility

Demonstrated passion for delivering an exceptional customer experience

Fast-paced, high volume retail sales experience preferred

Must be at least 21 years of age and possess a valid drivers license or state ID

Professional written and verbal communication and interpersonal skills

Must have strong organizational skills, high attention to detail and the ability to multi-task

EOE

Justice Cannabis is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

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