Shift Supervisor
Planet Fitness
Some of your responsibilities will include:
- o Customer Service/Front Desk Activities:
- Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point of sale system.
- Explaining and promoting our unique fitness instruction classes (View email address on click.appcast.io) to our active members and our new members, helping them to keep their workouts new and exciting.
- Exceeding the minimum required daily statistics.
- Ability to assess and assist in emergency medical situations.
- Upholding rules and policies in the facility.
- o Staff Supervision
- Provide backup support for any employee who is absent.
- Uphold integrity and security of sensitive company documents.
- Be a brand ambassador by leading a judgement free lifestyle.
- Delegate activities and responsibilities throughout shift.
- Lead by example and maintain consistent accountability.
- Communicate between staff members any changes or information that is pertinent to their positions.
- o Member Accounts:
- Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
- Checking members into fitness classes daily using Datatrak systems.
- Creating new memberships and guest accounts for members.
- Uphold integrity and security with member documents and sensitive information at all times.
- o Club Cleanliness and Maintenance:
- Go above and beyond to keep the front desk area and lobby clean and orderly.
- Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
- Regular cleaning of all exercise equipment and tanning beds.
- Regular restroom and wet area cleaning and stocking.
- Overseeing staff cleaning duties and utilizing the cleaning grading system.
- Completion of daily and weekly cleaning responsibilities.
- o Miscellaneous
- Track Key Performance Indicators such as guest counts, cancels, info calls
- Count down cash register at the end of shift.
- Manage marketing efforts by ensuring that staff is aware of updates or changes.
- Assist with inventory counts.
- Uphold the positive, energetic, upbeat culture of Planet Fitness.
- 6-12 months of Customer Service experience and Management is preferred.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
- Basic computer proficiency with an eye for accuracy.
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Positive leadership and diplomacy skills.
- Problem solving skills.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to lift up to 75 lbs.
- Will occasionally encounter toxic chemicals during shift.
- Frequent climbing, balancing, kneeling and crouching during shift.
- Contribute to changing people's lives every day by helping us create a healthier Planet!
- Work hard and play hard with an amazing group of talented, dynamic professionals!
- Be a brand ambassador for one of the fastest growing fitness organizations in the country.
- The constant opportunity for personal and professional growth in a fun and energetic atmosphere.
- Free Black Card Membership
Vacancy posted 5 days ago
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