Rooftop Host, Spruzzo (Full Time) - The Ben Hotel

Rooftop Host

At The Ben, West Palm Beach, every corner tells a story, inspired by the legacy of Byrd "Birdie" Dewey and her iconic Ben Trovato estate. That spirit of creativity, elegance, and individuality carries through everything we do, shaping a hospitality experience that feels Exactly Like Nothing Else. From The Ben to its rooftop above the city, every space is designed to create meaningful moments for every guest who walks through our doors.

At Spruzzo, perched above West Palm Beach with sweeping views of the Intracoastal Waterway, every shift unfolds against a backdrop of sunlit afternoons and vibrant evenings. Spruzzo is more than a rooftop lounge, it is a destination where atmosphere, energy, and service come together to create unforgettable moments.

As a Rooftop Host, you are the entry point to that experience and the first impression of our hospitality. You welcome guests with warmth, confidence, and genuine care, setting the stage for their visit from the moment they arrive. Whether managing peak arrival rushes, balancing seating flow with precision across the floor, or anticipating guest preferences before they ask, you bring intention and poise to every interaction.

The Rooftop Host role is about more than managing the reservation book and seating tables. It is about reading the rhythm of the rooftop, orchestrating a seamless arrival flow in a high-energy environment, and making every guest feel instantly welcomed and valued. Every detail matters, from your opening greeting to the pacing of the seating door, ensuring that from arrival to farewell, the Spruzzo experience feels effortless, vibrant, and refined.

The Ben West Palm Proper Grit Spruzzo Rooftop The Ben Events

Job Overview

In a setting where every guest experience is shaped by timing, care, and attention to detail, the Rooftop Host plays an essential role in bringing the restaurant to life. Working under general supervision, they create moments of genuine hospitality by delivering a warm, thoughtful, and courteous welcome to each guest who enters the venue. We are seeking a polished, welcoming host to create an exceptional first impression at our upscale rooftop restaurant, someone who thrives in a lively environment, stays composed during busy service, and enjoys delivering thoughtful, personalized hospitality.

More than greeting guests and seating tables, the Rooftop Host helps shape the rhythm of the dining experience. Through clear communication, attentive seating flow management, and an instinct for anticipating guest needs upon arrival, they ensure every guest feels welcomed, valued, and well cared for from the moment they arrive to their final farewell. Each interaction becomes an opportunity to set the stage for a seamless visit, creating comfort, connection, and a lasting first impression.

Responsibilities

• Greet guests warmly and professionally upon arrival to create an exceptional first impression.
• Manage reservations, walk-ins, waitlists, and seating flow efficiently utilizing reservation management software.
• Coordinate with servers, floor managers, and team members to maintain a balanced and smooth service flow.
• Communicate wait times, table availability, and guest preferences clearly and tactfully.
• Answer guest inquiries regarding the restaurant, food and beverage menus, rooftop amenities, and special event offerings.
• Handle guest concerns with discretion, resolving immediate issues and escalating to management when necessary.
• Maintain a pristine, organized, and welcoming host stand and entrance area.
• Follow established service standards, uniform dress codes, and safety and sanitation procedures at all times.

Qualifications

Education/Formal Training

2 Years Post High School

Experience

Preferred: 2 Years Hosting Experience in Fine Dining

Knowledge/Skills

• Opentable Experience Preferred
• Toast POS Preferred
• Manage floor charts, server rotations, and table turnover with precision to optimize seating capacity during high-volume meal periods.
• Navigate digital reservation platforms and waitlist management systems to maintain smooth guest flow and accurate booking pacing.
• Deliver an elevated, polished first impression while keeping the host stand area pristine, orderly, and welcoming.
• Communicate wait times and seating updates clearly and tactfully, resolving arrival delays with composure and grace.
• Track guest notes, VIP visits, and special occasions to coordinate personalized arrival experiences with culinary and service leadership.
• Maintain focus, poise, and operational organization during high-energy peak arrival rushes and rooftop events.
• Coordinate continually with servers, bussers, front door staff, and floor managers to balance dining room pacing.
• Execute professional telephone etiquette when taking advance reservation inquiries, large-party requests, and guest directions.
• Articulate detailed venue information, menu offerings, rooftop layout options, and dress code policies confidently to incoming guests.
• Uphold luxury brand hospitality standards, strict grooming guidelines, and venue health and safety protocols.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.
• Must be able to lift and carry trays and bus tubs weighing up to 10lbs.
• Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.
• Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions

Benefits

• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Accrue paid time off
• Community Service, and Holidays
• 401(k) program with employer matching
• Employee Assistance Program
• Tuition reimbursement
• Hotel, restaurant, and lifestyle discounts
• Employee referral bonus program (up to $500 per referral)