Clinical Support Specialist

**Employment Type:** Full time **Shift:** Day Shift **Description:** At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. The Saint Alphonsus Medical Group (SAMG) Triage Nursing Team is now hiring for an organized and adaptable Medical Assistant! This position will support clinics across the health system with patient outreach. **Position Summary & Highlights** **:** + This MA role will be primarily contacting patients over the phone toassistwithclinic outreach related to hypertension (HTN) and colorectal cancer (CRC) screenings, and other Trinity Health Measures. These are continuous initiatives critical to quality performance and patient outcomes. + This position will workfullyin-person at our Shared Services Building in Boise. Please seedetailsbelow. + Please make sure you meet theMinimum Requirementsbelow before applying. + ***CNA only work experience does not qualify applicants for the MA position. See Minimum Requirements below fordetails.*** + The position requires self-management, critical thinking skills, ability topulland review reports,ability to collaborate with providers, careteam,andCentral Triage Nursing team, and willingness to be flexible day to day. + The Saint Alphonsus Medical Group is a multi-specialty, physician-led organization focused on serving the needs of over800,000 peoplein Idaho,Oregonand northern Nevada. + If you want to feel like your workimpactsthe daily lives of patients in our local community, this is the position for you! **What You Will Do** **:** + Patients will beidentifiedthrough the centralized triage nursingteamand the MAwillthen have a telephone encounter with patients to discuss screenings and needed care. Thenthe MA willcollaborate with the primary care provider,clinic care team, and central triage nursing teamonnextsteps. + This positionmayalsoassistwithin-basket support for SAMG Primary Care,includingmedicationpriorauthorizations, and other related orders. + On occasion, you may alsowork atclinics performing direct patient caretohelp fill in when needed. An ideal candidate will have: + Proficiency in EPIC and Excel, being able to pull reports andinterpret the information. + PreviousMA experience in a primary care/family practiceclinic is preferred, but not required. + Enjoy a care team support role, troubleshooting, working in a team and independently, andarepassionate about helping to provide the best care for our patients. **Work Schedule** **:** + Mondays - Fridays, around the hours of 8:00am- 4:30pm. + Shift start and end times aresomewhat flexibleand may vary depending on workload. **Location** **:** + Saint Alphonsus Shared Services Building + 8757 W Emerald St, Boise, ID 83704 (near the Boise Towne Square Mall) **Learn more about our** **patient services here:** **Minimum Requirements** + High School Diploma or equivalent required at hire. + MA certification required within 90 days of hire from one of the following Saint Alphonsus approved agencies: + American Association of Medical Assistants (CMA) + American Medical Technologists (RMA) + National Healthcareer Association (CCMA) + National Center for Competency Testing (NCMA) + National Association of Health Professionals (NRCMA) + American Medical Certification Association (CMAC) + National Phlebotomy Certification Examination (NPCE MA) + New Graduates: 1) MA certificate of completion required from an accredited program or school. 2) Completion of either a 100-hour MA externship or 6 months MA experience in lieu of the externship hours even with MA certification. + Medical Assistant with Experience: 1 Year of MA experience OR Current MA Certification OR obtain or renew certification within 90 days from hire from approved credentialing agencies listed above. + Basic Life Support for Healthcare providers certification from either AHA, ARC or the Military Training Network is required at hire. + *Obtaining the MA certification typically requires completing an MA Program or working as a Medical Assistant for at least 1 year. See each of the credentialing organization sites for additional details. EMT and CNA certifications will not count towards an MA certification. **Highlights and Benefits** When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon. + We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one. + Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop. + We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow. Visit ( to learn more! **Saint Alphonsus Facility Information** Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based. + Forbes America's Best Large Employers 2025; + Forbes America's Best Employers for Healthcare Professionals 2025; + Top 15 Health Systems in the country by IBM Watson Health; + The region's most advanced Trauma Center (Level II); + Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life. **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran