Casino Host

Salary Range: $39,877.08 To $61,809.47 Annually

SUMMARY:

Attract, retain, and grow valuable players to ensure maximum guest engagement and Resort experience. Develop relationships with other departments and engage them in all efforts to develop players and to improve the gaming experience at Little River Casino Resort. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

MINIMUM NECESSARY QUALIFICATIONS:

Education: High School diploma or GED Experience: 4 years’ experience in a casino marketing role or related sales experience 1 year experience in a supervisory or lead role Working knowledge of the Gaming Industry and the laws and regulations governing gaming operations Valid driver’s license and be insurable on company’s policy Experience working with a Tribally run casino and/or resort preferred A documented and verifiable combination of education and experience may be substituted for degree requirements. Age Requirement: At least 21 years of age

SKILLS AND ABILITIES:

Strong computer skills with experience in word processing, databases, and spreadsheets Strong organizational, written and verbal communication skills Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery Accurate and detail-oriented Ability to demonstrated basic math calculations Maintain high confidentiality Independently manage multiple tasks in a professional manner Ability to work independently with minimal supervision Ability to work cooperatively with all departments Ability to manage extensive amounts of paperwork Ability to operate most office equipment (computer, fax, copier, etc.) Ability to effectively approach strangers, strike up conversations, and build relationships and meet marketing objectives Ability to analyze information to make appropriate decisions related to comping

CONDITIONS OF EMPLOYMENT:

Conditions of employment with Little River Casino Resort include passing a pre-employment drug test including marijuana, a background investigation to secure a license from the Little River Band of Ottawa Indians Gaming Commission, passing Resort background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period. Individuals must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g., harassment, theft, violence, or integrity issues. Knowledge, Competences, and Talents: Accountable - Accept responsibility and account for actions Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information Detail Oriented – Ability to pay attention to the minute details of a given project or task Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values Empathetic – Appreciates and sensitive to the feelings of others Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data Organized – Possesses the trait of being organized and follows a systematic method of performing a task PC skills - Demonstrates proficiency in PC hardware, software and applications as required Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests Reliable – Is dependable and trustworthy Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Acquires and identifies high value players or potential high value players, recruit players on casino floor. Maintains and builds strong, lasting relationships Builds department relationships Slots and Table Games that ensure guest relation activities. Expedites referrals of new players from appropriate staff Recruit hot action players on the casino floor Grow the revenue contributions of targeted players to the casino Review prior period new player reports and prepare bounce-back offers Attend outside sales events, plan and host marketing trips to outer markets. Extend invitations to VIP events and private parties Set sales goals and targets and analyze player profiles for sales calls and to create VIP invite lists and fill VIP events Organize, categorize, and maintain all players in assigned "book of business" Expedite appropriate quota of sales calls. Fill the assigned block of hotel rooms. Coordinate with VIP Services Reps, PD coordinator and outlets to expedite VIP arrivals and requests to properly retain hosted players across all premium player segments Work assigned "snowbird" lists to ensure seasonal return business Maintain assigned percentage of active players across coded "book of business" Retention and Reactivation: Review overdue trip reports from prompt action letters and sales calls for overdue players. Identify and greet in-house hosted players in all areas. Answer calls and handle player correspondence. Call/mail list of inactive premium players Explain the benefits of player's club/Gold club/Elite membership and encourage enrollment. Extend complimentary services to encourage maximum guest engagement and loyalty Maintain a working knowledge of all Little River operations, programs, events, promotions and services Planning, executing and staffing Player Development parties and special events. Host and accompany guests to on-property and off-property events Reviews current programs, promotions, department processes and practices with management. Provide feedback on current and future programs and promotions. Maintain and update department processes and practices. Trains VIP Services Representatives on department processes, practices and duties and responsibilities. Will also oversee the department orientation for new team members. Assist VIP Services Representatives and other marketing department staff in the absence of the Player Development Manager. Provide feedback to management and VIP Services Representatives on guest preferences and expectations. Handles guest complaints and resolves issues using department processes and practices. Must satisfactorily complete all training assigned by the Resort. Must adhere to the policies, safety rules and regulations of Little River Casino Resort and of the Marketing department. Other duties as assigned.

REMOTE WORK EMPLOYMENT:

Remote Work Team Members complete their job responsibilities from a location other than on-premises. These positions use digital tools to handle tasks, complete projects, and communicate with their team, vendors, and guests. These positions may require Team Members to occasionally report physically to the property for onboarding, scheduled meetings, etc.

PHYSICAL DEMANDS:

While performing the duties of this job, the team member may be required to frequently stand, walk, sit, bend, twist, talk, hear, and perform repetitive motions. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding. Must be able to perform repetitive hand and wrist motions. The team member must occasionally be able to push, pull, grasp, lift and/or move up to 50 pounds. Any lifting and/or moving over 50 pounds needs to be done in a team lift. Specific vision abilities required by this job include reading, document, computer, distance, and color vision. Talking and hearing are essential to communicate with team members, vendors, and guests in individual, department, small and/or large group meetings. Communication in face-to-face discussions, telephone, emails, and other electronic ways required.

WORKING ENVIRONMENT:

A working environment is the setting, social features, and physical conditions in which a job is performed. The general working environment for the Resort is office, gaming floor, food outlet, hotel and convention/entertainment center including flashing lights, frequent loud noises, and a smoke-filled environment. Must be flexible with work schedule for any hours and/or shift, as assigned, according to business needs. Occasional overtime required. Occasionally must deal with angry or hostile individuals. Must be able to hear and speak with team members, vendors, and guests. High volume direct public contact.

DISCLAIMER OF EMPLOYMENT:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job description. It shall govern all positions as defined in the Team Member Handbook. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All Little River Casino Resort Team Members are responsible to ensure they are in compliance with Little River Casino Resort Policies and Tribal Gaming Regulations.

ACKNOWLEDGMENT:

I have reviewed the content and description of the above listed position and have been provided a copy of the description. I certify that I am able to perform the essential functions of this position as outlined in this description, with or without reasonable accommodation. #J-18808-Ljbffr Little River Casino Resort