Operations Manager

Operations Manager NATURE OF WORK Performs professional and technical field audits and directly supervises area managers within an assigned account. Must be knowledge and experienced in floor care including VCT and carpet cleaning. A major focus will be to train and develop managers to perform their duties to company standards, maintain key performance metrics and contractual requirements. Participation in recruitment and selection of candidates will be necessary and coordinated with the Senior Director of Operations. Flexibility to schedules is necessary to respond to fluctuating service needs. EXAMPLES OF ESSENTIAL DUTIES Train new managers on all aspects of their jobs and job assignments Maintain operating plans in assigned account Maintain accurate records for new hires within the training matrix Provide written job assignments for all managers assigned Assist service managers with time keeping in the time keeping system Place and approve orders through the Coupa supply system Conduct internal audits reporting findings to service managers weekly Provide excellent interpersonal skills while interacting with customers Create standardized work assignments by utilizing self-directed teams, or individual job assignments Establish Best Practices for equipment use Perform quality and safety inspections including the facility, buildings and equipment, and submit documented reports Interpret and implement quality assurance standards Provide excellent leadership to assigned managers Possess knowledge of applicable computer skills and smartphone usage for emailing, and placing orders, etc. Familiarity of all equipment and supplies required to perform assigned tasks Other duties as assigned KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of loss prevention practices, procedures and techniques used in varied employment situations and equipment operations. Considerable knowledge of standard safety equipment and safe driving methods applicable to varied types of vehicle operations and work areas Knowledge of accident claims reporting and investigations Ability to carry out complex oral and written instructions. Ability to express ideas clearly and concisely, both verbally and in writing, to groups and individuals Ability to deal effectively and persuasively with employees, supervisors, managers, vendors and the executive team Knowledge of OSHA requirements Ability to learn and follow corrective discipline process Other duties as assigned MINIMUM REQUIREMENTS Bi-lingual in English and Spanish/Creole is an advantage but not required. Valid State-Issued Driver s license 3-5 years industry experience 3-5 years supervisor/manager experience 3-5 years of P & L knowledge and experience PHYSICAL DEMANDS Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of telephone and personal contact. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, computer, calculator, copier, and fax machine. Ability to operate various floor care machines such as, auto scrubber, burnisher, chariot style floor scrubber, carpet maintainer, extractor. Ability to lift, move or carry 45 - 50 pounds. Some standing, walking, moving, climbing, carrying, bending, or kneeling. Some reaching, sitting, standing, pushing, pulling, crawling, and handling. Must be able to access a variety of work sites to perform duties. SUPERVISION RECEIVED General supervision is received from the Senior Director of Operations who confers on difficult problems and reviews completed work for quality of professional results. Tasks are usually performed under little direct supervision allowing use of independent judgment. SUPERVISION EXERCISED Supervision exercised with all assigned employees within the assigned account. FLSA Status: Non- Exempt. EEO Classification: Service Workers Encompass is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. Our commitment to quality service and performance begins with attracting the most qualified employees and cleaning professionals who wish to work alongside leaders in the building maintenance field . With support and recognition from co-workers and management, our employees have an opportunity to attain the highest level of professional achievement and personal satisfaction in a dynamic and friendly environment.