Customer Experience Concierge

About JIKO Life JIKO Life is a wellness and longevity center in Draper offering a curated suite of recovery and optimization experiences — sauna and cold plunge, breathwork, red light and PEMF therapy, IV therapy, body composition scanning, and more, alongside a wellness café. We exist to help our members feel their best and keep coming back. We're looking for a warm, energetic Customer Experience Concierge to be the face of JIKO and the heartbeat of our member experience. The Role This is a hybrid hospitality, wellness-facilitation, and sales role for someone who lights up around people. One moment you're pulling a perfect espresso, the next you're guiding a member through a contrast-therapy session, leading a breathwork round, or following up with a prospective member to get them booked. You set the tone for every visit and turn first-time guests into long-term members. Responsibilities Barista & café operations — prepare and serve coffee, wellness beverages, and light café items; keep the café clean, stocked, and inviting; handle POS transactions Sauna & cold plunge facilitation — guide members through contrast-therapy protocols safely, explain the benefits, and maintain a clean, well-functioning facility Breathwork instruction — lead individual or small-group breathwork sessions Red light therapy operation Member sales & retention — present membership options, convert guests into members, and check in with existing members to keep them engaged and renewing Outbound lead follow-up — proactively follow up with prospects by call, text, and email to book intro appointments and tours Guest communication — manage front-desk communication, scheduling, confirmations, and reminders across calls, texts, and emails Qualifications Hospitality, customer-service, or front-desk experience in a premium environment A natural, comfortable approach to sales — you enjoy helping people say yes Warm, professional, high-energy presence and genuine care for people Comfort learning and facilitating wellness modalities (sauna, cold plunge, breathwork) Strong communication and follow-through across phone, text, and email Reliability and flexibility, including early mornings and some weekends Utah Food Handler Permit, or ability to obtain one before start date Additional Information Nice to Have Barista or café experience Breathwork facilitation training Experience with booking/CRM software and membership sales Background or strong interest in health, fitness, or wellness Schedule Flexible shifts including periodic early mornings and weekend rotation What We Offer A beautifully designed, modern wellness facility Complimentary or discounted access to JIKO services PTO A collaborative team passionate about helping people thrive #J-18808-Ljbffr