Scheduling and Authorization Coordinator

Scheduling And Authorization Coordinator

Elevate Patient Financial Solutions has an exciting career opportunity available as a Scheduling and Authorization Coordinator. This position will be onsite at Holy Cross Davis. The Full-Time schedule for this role will be Monday-Friday 8:00am-5:00pm MTN.

Job Summary: The Scheduling and Authorization Coordinator delivers exceptional customer service when communicating with patients over the phone to provide the necessary information for applicable scheduling and imaging. They request information related to the coordination and scheduling of diagnostic imaging and other procedures and treatments for hospitals contracted with ElevatePFS. The Scheduling and Authorization Coordinator interacts directly with the patients, referring physicians, Hospital Services, and internal company associates to guarantee smooth coordination of procedures and exams.

Essential Duties And Responsibilities

• Insurance Authorization/Verification
• Schedules all types of complex exams with attention to detail.
• Ability to manage high outbound and inbound calls to schedule patients for imaging services to ensure the best possible customer service by properly educating the patient on exam preparation and answering questions.
• Monitors and manages the e-mail inbox or fax machine for assigned practices throughout the day.
• Effectively communicates operational activities and issues with Supervisor and Manager.

Qualifications And Requirements

• High school diploma or GED
• Associate degree or 2+ years in patient scheduling, registration, or healthcare billing is preferred
• Over one (1) year working in a customer service or client relations type role
• Office or hospital environment experience is preferred
• High volume call center experience is preferred
• Strong Literacy (grammar, spelling, math)
• Strong Microsoft Products experience, including word, excel, outlook, windows
• Familiarity with hospital systems is preferred
• Strong sales and customer service skills
• Excellent interviewing and telephone communication skills
• Outstanding interpersonal and people?oriented skills
• Excellent written and verbal communication abilities
• Ability to communicate assertively and professionally while maintaining confidence and credibility.
• Strong analytical, problem?solving, and decision?making skills
• High level of organization, attention to detail, and time management
• Ability to multitask and prioritize effectively in a fast?paced environment
• Proven ability to work independently with minimal supervision
• Strong stress management and adaptability skills
• Goal?driven with a strong action and results orientation
• Demonstrates initiative, persistence, and a strong work ethic
• Team?oriented with the ability to collaborate effectively
• Flexible and adaptable to changing priorities
• High standards of honesty, integrity, and professionalism
• Profit? and performance?oriented mindset

Benefits

ElevatePFS believes in making a positive impact not only within our industry but also with our employees the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles

Elevate Patient Financial Solutions