General Manager

Job Description

Company Description Pinnacle Hotel Management specializes in hotel management, focusing on maximizing returns for property owners through efficient, low-cost operations. The organization manages day-to-day hotel performance while maintaining a strong emphasis on financial accountability and transparency. Pinnacle prepares and oversees all aspects of monthly financial statements, giving stakeholders clear insight into hotel profitability and performance. Team members join a results-oriented environment that prioritizes operational excellence, guest satisfaction, and sustained asset value.

Role Description The General Manager is a full-time, on-site role based at the Residence Inn Columbia, MD, responsible for overseeing all aspects of hotel operations. This includes managing staff, coordinating front desk, housekeeping, maintenance, and food and beverage activities, and ensuring high standards of guest service. The General Manager monitors financial performance, prepares and reviews reports, manages budgets, and helps drive revenue through effective sales, marketing, and yield strategies. Daily responsibilities also include maintaining compliance with brand standards and local regulations, implementing operational policies, and fostering a safe, inclusive, and productive work environment. The role requires close collaboration with ownership and corporate leadership to achieve performance targets and long-term business goals.

Qualifications

• Proven experience in hotel or hospitality management, including oversight of daily operations and guest services.
• Strong financial acumen, with experience in budgeting, forecasting, and reviewing monthly financial statements.
• Leadership skills with a track record of managing diverse teams, coaching staff, and promoting an inclusive workplace.
• Solid understanding of sales, marketing, and revenue management principles within the hospitality industry.
• Excellent communication, problem-solving, and decision-making abilities.
• Ability to work on-site full time in Columbia, MD and manage fast-paced operational needs.
• Knowledge of hotel brand standards, safety regulations, and compliance requirements.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field, or equivalent practical experience.
• Proficiency with hotel property management systems and office productivity software.
• Prior experience with third-party management organizations or multi-property oversight is a plus.