As a Patient Access Representative you will assist patients in admissions,
check-in, registration and scheduling functions, as well as address inquiries
via telephone, email or fax. The Care Model Process (CMP) guidelines are to be
utilized and followed for all workflows.
Primary duties include helping check-in patients for their
procedure/appointments and direct them to the appropriate
department/clinic/hospital location; print wrist band and apply to patients per
protocol; print patient labels as needed; perform bedside registration in ER or
inpatient unit; provide appropriate forms as designated by clinical staff and/or
standard practice; receive and enter appropriately all patient forms dropped off
for completion; determine if the patient needs to be seen to complete the form,
and/or have patient complete their portion of the forms; route forms according
to standard practice; collects and posts patient co-pays/deductibles/balances
consistently and accurately; and assists patients with any follow up
appointments at check out.
Work Schedule:
* Must be available to work variable first and second shifts, ending as late as
11:00 PM, to provide coverage and support across Clinic Check-In, Urgent
Care, and Emergency Department areas.
Required Qualifications:
- High School graduate or equivalent.
- Minimum one year experience in a hospital or medical clinic setting or
equivalent.
- Experience in a customer service setting.
- Excellent verbal and written communication skills.
- Knowledge of medical terminology.
- Experience with Microsoft products, Word, Excel, Outlook, etc.
Preferred Qualifications:
* Completion of position related 2-year program, such as Medical Administrative
Specialist or Medical Office Specialist.
* Experience in EPIC computer system.
Benefits:
Amery Hospital & Clinic offers a competitive benefits package (.5 FTE or
greater) that includes medical insurance, dental insurance, 401k with match,
disability insurance and tuition reimbursement. Benefits take effect the first
of the month following hire date.
About Us:
Since being established in 1956, Amery Hospital & Clinic has provided
outstanding health care to Amery and our surrounding communities. We provide the
kind of high-quality care you’d expect to find in a “big city” with the
personalized dedication you can expect from a hometown doctor. In addition to
primary care for all stages of life, we offer specialty services including
oncology, cardiology, orthopedics and surgical services.
We strive to offer more to our patients – more care options, more comfort and
more expertise. In addition to our hospital and clinics, we provide specialized
care for patients at our Behavioral Health Center and Wound Healing Center. We
also work in close collaboration with other hospitals in the HealthPartners
health care system, giving our community access to the high-quality care.
As a partner for good, we believe that outstanding health care comes from
combining science with compassion, spirit and humanity. Everyone on our team
helps make health care and insurance simpler and more affordable for all. Join
us and become a partner for good, helping to improve the health and well-being
of our patients, members and the communities we serve.
At HealthPartners we believe in the power of good – good deeds and good people
working together. As part of our team, you’ll find an inclusive environment that
encourages new ways of thinking, celebrates differences, and recognizes hard
work.
We’re a nonprofit, integrated health care organization, providing health
insurance in six states and high-quality care at more than 90 locations,
including hospitals and clinics in Minnesota and Wisconsin. We bring together
research and education through HealthPartners Institute, training medical
professionals across the region and conducting innovative research that improve
lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working
together to increase diversity and inclusion in our workplace, advance health
equity in care and coverage, and partner with the community as advocates for
change.
Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse
talents, valuing your dedication, and supporting your work-life balance. We
offer a comprehensive range of benefits to support every aspect of your life,
including health, time off, retirement planning, and continuous learning
opportunities. Our goal is to help you thrive physically, mentally, emotionally,
and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients,
members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant because of race, color, sex, age, national origin,
religion, sexual orientation, gender identify, status as a veteran and basis of
disability or any other federal, state or local protected class.
