Technology Support Specialist

Technology Support SpecialistReports To: Director of Technology Network and OperationsJob Summary: Performs functions including handling end-user requests received by the technical support phone line through office visits and help desk tickets. Problem resolutions can involve support by telephone or by on-site visits. During the resolution process, the technician will use a variety of problem-solving techniques such as personal knowledge, research, and vendor technical support.Essential Functions:Provide user support and assistance in the operation of technology equipment and softwarePC Hardware and Printer SupportSoftware SupportNetwork related issues such as connectivity and password requestsSpecialized hardware and software. Some examples are Depco Labs, AV systems, Elmo projectors, Online Attendance, email archivingLog end user calls into the Help Desk Tracking system and respond to call(s) within established guidelinesReview outstanding Help Desk Calls at regular intervals to ensure all work orders are responded to in a timely mannerAccurately document hardware and software inventory used on district premisesMonitor user activity associated with district hardware and software to maintain a safe environmentAct as a liaison between users and the Valley View Technical department to provide information of new developments and current status of conditions; i.e. service outages, network and email issues, yearend procedures, start up proceduresWhen completing work orders, if additional assistance is needed, a contact will be made to the appropriate resource (Network, Operations, Applications Support and Programming)Participate in specialized technology teams - Image creation, Image deployment, Group PoliciesTake an active role in identifying needs and attaining goals in technology improvementThe individual is expected to work independently or with other team members on multiple tasks at the same time, completing all tasks or projects in a timely manner and according to department and/or company standardsDemonstrated ability to work under the pressure of project deadlinesAbility to collaborate with a varying range of user's skill within all levels of the organizationAbility to take initiative, work autonomously and take on additional responsibilities as required by business needs, facilitating prompt response to users requestsPerform other job-related duties as assignedQualifications:Education: High School Diploma or the equivalent requiredExperience: 2 years of technical training or Associates Degree or the equivalent experience preferred. A minimum of 1-3 years of business/technical experience preferredOther Skills and Abilities: Solid computer science skills and/or technical knowledge required. Strong verbal, written and customer service skills are requiredWork Environment and Physical Activity: Work is performed in an environment where unusual temperature, noise and hazards are relatively nonexistent.Terms of Employment: The work year for this position is 12 months. The salary is based on LUDA market comparisons as determined by the Superintendent or his/her designee.Evaluation: Performance of this job will be evaluated in accordance with the District Classified Director Performance Evaluation process.Pay Scale and Benefit Disclosure: Salary Range: $46,000-$60,000/Year Benefits: Medical/Vision and Dental coverage through BCBSIL FSA and Dependent Daycare accounts Life, AD&D, and Long-Term Disability Insurance IMRF contribution included in base salary 403B Yearly professional development allotment Equal Opportunity Employer