Facilities Manager

# Facility Manager## What this job involves:As a Facility Manager at JLL, you will ensure the proper operation of all aspects of the facility by establishing, operating, and maintaining a comprehensive Facility Management program that allows the organization to manage and oversee the Operations and Maintenance of the Building, Building Systems, and Equipment. You'll manage relationships with site colleagues, client and JLL leadership (corporate and site), and service delivery partners while facilitating the resolution of service delivery issues by working with client sourcing, finance, contractors, and suppliers. Your role is critical to operational and financial success, as you'll monitor expenditure, analyze variances and trends, implement action plans, and forecast year-end results while working in collaboration with JLL Centers of Excellence to improve performance. You'll develop financial performance metrics and initiatives, lead the development of KPIs to deliver the right services at the right costs and quality, and support efficient and effective practices across the global network. Through your expertise in Integrated Facility Management and Soft Services, you'll coordinate custodial functions, manage local contractors and vendors for repair and maintenance of IFM contracted assets, and ensure alignment with JLL operational business units while meeting timelines and targets set by the Regional Director of Operations. Your proven leadership, financial acumen, and ability to anticipate and resolve problems proactively will drive measurable results in safety compliance, KPI achievement, client satisfaction, and operational excellence across the facility portfolio.## What your day-to-day will look like:**Planning and Strategy Development:**• Facilitate the resolution of service delivery issues by working with client sourcing, finance, contractors, and suppliers for effective problem-solving and continuous improvement.• Create and implement strategy in own work area to support organizational goals and operational excellence.• Develop services and implement new policies and strategies to enhance facility operations and client satisfaction.• Ensure business continuity and develop appropriate business contingencies to protect operations and minimize disruptions.• Identify and document best practice procedures relating to own work area for knowledge sharing and process standardization.**Relationship Management and Collaboration:**• Manage relationships with site colleagues, client and JLL leadership (corporate and site), and service delivery partners for effective collaboration and service delivery.• Demonstrate flexibility and work with diverse team(s) to achieve common goals and support inclusive work environment.• Develop effective relationships at all levels throughout the business using first-class interpersonal skills.• Sustain effective relationships with customers and external and internal service providers for long-term partnership success.• Translate customer needs into action and meet needs of customers through responsive and proactive service delivery.**Financial Management and Analysis:**• Monitor expenditure, analyze variances and trends, and implement resulting action plans while forecasting year-end results, working in collaboration with JLL COEs to improve performance.• Effectively develop financial performance metrics and initiatives working in collaboration with JLL COEs and FM/Site Lead for data-driven decision-making.• Demonstrate proven financial management and analytical skills to ensure cost-effective delivery of business services across the Client.• Prove bottom-line focus and implement in own work area to demonstrate cost savings and efficiencies.• Demonstrate sound commercial judgment and commercial awareness in all financial decisions and recommendations.**Performance Monitoring and Reporting:**• Support efficient and effective practices across the global networks to drive consistency and excellence.• Prepare and publish performance reports at agreed intervals for transparency and accountability.• Lead the development of the KPIs to deliver the right services at the right costs and quality.• Monitor KPI Compliance to ensure performance standards are consistently met and exceeded.• Track and report on Client Customer Satisfaction Survey results to drive continuous service improvement.**Operational Leadership and Coordination:**• Meet timelines and targets set by Regional Director of Operations while maintaining quality standards and client expectations.• Support the coordination and management of custodial functions for site(s) to ensure clean and well-maintained facilities.• Coordinate with local contractors and vendors for repair and maintenance of IFM contracted assets for reliable service delivery.• Complete reports and perform other administrative duties as required for compliance and business record-keeping.• Ensure alignment with other JLL Operational business units for integrated service delivery and organizational coherence.**Team Management and Development:**• Develop, motivate, and lead teams to deliver business goals through effective management and coaching.• Manage change successfully and be instrumental in implementing organizational improvements and transitions.• Create and promote an environment in which JLL core values are valued throughout the organization, leading by example in these values.• Be visible beyond peers to provide leadership presence and strategic guidance across the organization.• Support multiple training programs to develop team capabilities and ensure compliance with organizational standards.**Problem-Solving and Innovation:**• Anticipate, identify, and resolve problems in a proactive, constructive, and creative fashion for continuous operational improvement.• Manage and be flexible in a fast-changing environment and communicate positive advantages of change to stakeholders.• Work under pressure to deliver against deadlines or unexpected changes at client site(s) with composure and effectiveness.• Advise and influence senior management and colleagues to ensure high performance and strategic alignment.• Apply detailed understanding of Facilities Maintenance marketplace, particularly delivery of hard and soft services, to optimize operations.**Safety and Compliance Management:**• Ensure Safety Compliance across all facility operations and maintenance activities to protect people and assets.• Maintain comprehensive understanding of regulatory requirements and industry standards for facility management.• Lead safety training initiatives and ensure team adherence to safety protocols and procedures.• Monitor and report on safety performance metrics to drive continuous improvement in safety culture.• Implement corrective actions promptly to address safety concerns and prevent incidents.**Communication and Stakeholder Engagement:**• Communicate at all levels with excellent verbal and written communication skills for clear and effective messaging.• Demonstrate excellent knowledge and understanding of customer needs to deliver tailored solutions.• Translate complex technical and financial information into actionable insights for diverse audiences.• Maintain transparent communication with all stakeholders regarding facility performance, issues, and improvements.• Build trust and credibility through consistent delivery and responsive communication.## Required Qualifications:**Education and Experience:**• Bachelor's degree in a relevant discipline or equivalent industry experience in a management role (7-10 years minimum).• Proven track record with minimum of 7-10 years of Facility/Project Management experience demonstrating progressive responsibility.• Experience of managing and working with multi-disciplinary teams in complex facility environments.• Able to demonstrate a professional #J-18808-Ljbffr