Senior Consultant, WSP Support Model & Governance Delivery

Workday Support Model & Governance Consultant

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

The Workday Success Plans Team is all about our customers and their entire journey with Workday. Workday Success Plans are subscription-based plans designed to help our customers unlock the full power of Workday by closing the acceleration gap with comprehensive expertise, support, and education at every step of their journey with Workday; and embrace the opportunities that emerge during times of change. No matter where our customers are in their journey, Workday Success Plans can help them achieve greater independence in growing with Workday. By enabling their team members to build and expand their Workday expertise like never before, we help them elevate skill sets, inspire their teams and empower their organization for self-reliance and success.

The Support Model & Governance Workday Success Plan Delivery team works directly with customers through strategic advisory consulting services, targeted micro consulting engagements, and facilitated group discussions enabling customers to design and optimize their support teams, processes and governance models to set themselves up for ongoing success.

As a trusted Workday Support Model & Governance Consultant, you will assist customers with strategic advice at various points throughout their lifecycle, whether it is starting off on the right foot during deployment, managing through expanding their Workday footprint or growth of their business via acquisition and mergers. Customers will benefit from your knowledge, based on your experience and that of the many customers we interact with, as you identify key considerations and provide tailored recommendations. With no one-size fits all playbook, you will effectively listen to a customer's unique situations, validate leading practices and identify considerations not accounted for. In addition to delivering Workday Success Plans services, our consultants will also contribute the design and development of the Workday Success Plans products as we continuously look to improve and add to our offerings.

Additional responsibilities include:

• Contribute to thought leadership and advancement of content
• Confidently and consistently provide excellent customer service
• Conduct discovery activities to understand customer requirements, timeline and scope of the engagement
• Ensure customers are aware of related Workday Success Plan offerings
• Participate in training and other events that help share knowledge with other consultants
• Keep up to date with industry practices such as agile methodology, product models and automated technology

About You

The ideal candidate will have a broad and deep understanding of managing Workday from a customer's perspective, including roles and responsibilities, team structures, intake and change control processes, stakeholder engagement and governance planning. The candidate has experience guiding decision-making and influencing others at all levels of an organization.

Basic qualifications:

• 7+ years of leading support and post-production governance programs for HR or Financials technology or related customer engagement experience

Other qualifications:

• Experience with Workday products as a user or consultant
• Functional expertise in HCM, Financials and/or Supply Chain
• Ability to work independently and manage multiple assignments
• Innovative problem solver with the ability to quickly identify and understand issues and drive towards effective resolution
• Ability to effectively work across teams, overcome resistance and navigate a complex organization
• Knowledge of software development life cycle (SDLC) processes and procedures (including Waterfall and Agile), as well as knowledge of software testing concepts
• Bachelor's degree or relevant work experience
• Based in North America
• Ability to travel up to 10%