ServiceNow Solutions Architect

Job Description

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IT Solutions Architect

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Position Overview

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We are seeking an experienced ServiceNow Platform Solutions Architect to support the design, governance, and strategic direction of our ServiceNow platform and its foundational services. This role is part of the ServiceNow platform team that supports ServiceNow CMDB and ServiceNow Foundational services for delivery of IT solutions for the DTMB Office of Chief Technology Officer (OCTO).

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Key Responsibilities

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• Architect ServiceNow platform solutions aligned with DTMB strategic goals.
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• Lead technical solution design, platform governance, and best practices.
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• Design and support integrations with enterprise applications and services.
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• Provide technical support to developers, system administrators, and project teams.
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• Support platform upgrades, performance optimization, and roadmap planning.
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• Ensure solutions meet security, compliance, and operational requirements.
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• Collaborate with stakeholders to translate business needs into technical solutions.
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Required Qualifications

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• Bachelor’s degree in Information Technology, Computer Science, or related field
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• 5+ years of ServiceNow platform experience.
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• 5+ years of experience architecting and implementing enterprise ServiceNow solutions.
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• Must have experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation.
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• Excellent communication, leadership, and problem-solving skills.
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• ServiceNow Certified Systems Architect (CSA) certification
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Preferred Qualifications

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• ServiceNow Certified Technical Architect (CTA) or equivalent certifications.
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• ServiceNow Certified Application Developer (CAD) certification
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• ServiceNow Implementation Specialist certifications – CMDB, ITSM, ITOM, ITAM
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• ITIL Foundations V3 or higher certification
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