Application Engineer Physical Security - Rochester, New York

Job Details Job Location: Rochester New York - Pittsford, NY 14534 Salary Range: $70,000 - $85,000 per year Responsibilities Provide technical support and maintenance for regional access control, CCTV, and integrated security systems Program, test, commission, and support system installations and upgrades Support local alarm centers, biometric systems, and key management solutions Perform system health checks, preventative maintenance, and remote diagnostics Troubleshoot PACS, VMS, and related applications through helpdesk and ticketing systems Maintain workstation images and support peripheral devices Support system and network connectivity and perform basic LAN/WAN troubleshooting Ensure smooth transition of sites from installation to live monitoring Complete site sanity checks and support project handovers Create and maintain accurate system documentation and handover materials Contribute to system upgrades and continuous improvement initiatives Provide occasional after‑hours support as required Qualifications Minimum 5+ years of experience in the security systems industry or an equivalent role Strong experience with access control and CCTV systems, including installation, commissioning, and support Experience with PACS and VMS systems, including configuration and troubleshooting Experience with Windows operating systems and Microsoft Office Suite Basic knowledge of IT networking (LAN/WAN, cloud‑based systems) preferred Experience with helpdesk systems and ticket/issue management Lenel certification preferred (Master Certification a plus) Experience with Milestone CCTV, biometrics such as Alcatraz AI, and key management systems such as Keywatcher, Traka preferred Strong interpersonal and customer service skills Skills & Competencies Self‑motivated with the ability to work independently and manage complex technical tasks Strong troubleshooting and problem‑solving skills Excellent communication and customer‑facing abilities Ability to manage multiple priorities and deadlines Strong attention to detail and organizational skills Collaborative mindset with the ability to work across teams Education & Experience Associate or Bachelor’s degree in Information Technology or a related field preferred 5+ years of experience in application engineering, technical support, or systems integration Experience supporting enterprise‑level physical security systems Work Environment Embedded role within a client environment Combination of office‑based work and hands‑on technical support Position Details Full‑time role Up to 20% regional travel required Occasional after‑hours support may be required Work Authorization Candidates must be authorized to work in the United States. Equal Opportunity Employer Northland Controls is an equal opportunity employer. Discrimination of any kind is prohibited. #J-18808-Ljbffr