Triage Associate I, Platform Triage - Second Shift

Job Description

Job Description

Expected hours of work for second shift support: 2:30pm-11:00pm ET

What you’ll do: 

• Evaluate vehicle test data utilizing a variety of internal tooling and logs, including analyzing detailed charts and signals within an internal software environment
• Understand the context of an issue by examining sensor data (lidar, radar, etc.), visualizations from autonomy toolings (e.g. planned path, lane boundaries, etc.)
• Troubleshoot hardware and software issues of test vehicles in real time, providing live feedback and actionable steps for in-vehicle operators
• Monitor and document the context (what is happening) and identify possible cause (why is it happening, which module is responsible) of a variety of issues
• Work in an operational but fast-paced environment emphasizing your attention to detail
• Work closely with team members and internal management to identify and escalate problems

What you'll need to succeed:

• High School Diploma or GED equivalent with two years of employment experience required. Associate or Bachelor’s Degree preferred.
• Flexibility in working hours and shift support
• Ability to learn new tools and technologies quickly
• Ability to successfully learn and execute analytical based skills to assess the cause, impact, and severity of issues while following detailed documentation
• Strong attention to detail with repetitive tasks
• Excellent communication skills to work with other team members
• Willingness to quickly adapt to changes in both processes and tasks
• Interest and desire to work in the development of advanced driver-assist systems (ADAS)

Nice to have:

• Experience working with ADAS automation testing products
• Experience working in a customer facing environment
• Strong Excel/Google Sheets experience
• Strong Slack and Jira experience
• Experience working in a software/IT, operational or STEM environment
• Experience using dashboarding software such as Looker or Superset