Shift Leader

Job Summary  

Runs the floor during assigned shifts. Shift Leaders lead the crew in the moment, keep service and quality high, and handle opening/closing duties alongside management. 

Key Responsibilities  

• Direct day-to-day operations during shifts and assign crew to stations 
• Coach, motivate, and support crew members on the line 
• Open and/or close the store, including cash handling and deposits 
• Uphold food quality, food-safety, and cleanliness standards 
• Resolve guest concerns quickly and professionally 
• Monitor prep levels and product availability throughout the shift 
• Step in on any station — register, slicer, grill, prep — as needed 

Qualifications  

• 6+ months of QSR/food-service or team-lead experience preferred 
• Must be 18+ (slicer operation) 
• Strong communication, dependability, and problem-solving under pressure 
• Flexible availability, including opening, closing, and weekend shifts 

Physical Requirements  

• Stand and move for entire shifts 
• Lift up to ~30 lbs 

Franchise disclaimer: This location is an independently owned and operated Jersey Mike's franchise. Torpedo Hospitality LLC is the employer and is solely responsible for hiring decisions, wages, and terms of employment.  

Our authentic taste – served Mike's Way® with lettuce, onions, tomatoes, oregano, salt, and THE JUICE (oil and vinegar) – is called our CRAVEABILITY factor. Our secret? Everything about Jersey Mike’s is the absolute highest quality, including our employees. Our USDA Prime Roast Beef is trimmed and cooked right here in the store. Our meats and cheeses are all top-quality premium brands sliced freshly before your eyes. Our bread is fresh-baked each day on premises. And of course, everything’s created right in front of you. It’s what makes Jersey Mike’s the most authentic tasting submarine sandwich available, truly a \Sub Above\, and it’s a tradition of quality we’ll never outgrow. Our team is just that as well...an amazing group of people working together, having fun, engaging with our customers and making each visit memorable with our unique, friendly, and welcoming personalities.