Seasonal Customer Service Specialist

Customer Service Support

This is a seasonal, on-site position.

Objective of the Position:

Field all communications from our customers and work with the appropriate departments within Bimbo QSR Logistics to provide the necessary solutions. Assist the Replenishment team in the day-to-day execution of the replenishment distribution process of Direct Store Deliveries (DSD).

Duties and Responsibilities:

• Assist in all customer related support functions such as, but not limited to, fielding calls/emails, providing solutions, handling concerns, and updating customer contact information.
• Provide assistance in monitoring and servicing company assets.
• Review, monitor, and ensure proper inventory levels of individual stores and warehouse customers.
• Prepare, share, and process shipment paperwork from beginning to end.
• Plan, process, and track the DSD process for all assigned stores and DSD runs.
• Coordinate with the Shipping Department and Production to optimize requirement fulfillment.
• Assist the Sr Transportation Manager in the processing of DSD and Warehouse runs supporting the reconciliation process and other duties as assigned.

Minimum Qualifications:

Education and/or Experience equivalent to: Bachelor's degree or equivalent; and/or experience in the/similar to the above Duties and Responsibilities. Ability to operate in a dynamic environment in the absence of direct supervision.

Experience:

• Five or more years of progressive experience in system-based orders processing.
• Proven experience in Logistics and Distribution operations.

Knowledge/Qualifications and Skills:

• Must have excellent customer service skills/verbal and written communication skills. Good English communication skills (both written and oral).
• Communicate and coordinate effectively with internal and external stakeholders and supporting organizations verbally and in writing.
• Proficient with Microsoft Office including Word, Excel, PowerPoint, Outlook, etc. Demonstrate a willingness to learn improved skills.
• Must possess the highest possible standard of ethics and conduct.
• Demonstrate strong attention to detail, good organizational, multi-tasking, and time management skills, able to meet deadlines.
• Take initiative and be self-motivated, always looking for opportunities to improve.

Physical Requirements:

• Must be able to sit, stand, walk, bend, stoop, push and pull objects up to 25 lbs.
• Must be able to work onsite.
• Must be able to work in varying and dynamic schedules to meet operational demand and can meet flexible schedules from time to time.
• The anticipated work hours for this position are from 0800 1630 Tuesday through Saturday.
• The position will have the potential for varying hours and schedule to cover the demands of the Department during Vacations and Holidays.