Customer Service Specialist

Job Title: Customer Service

Location: Reston, VA (Remote)

Duration: 3 month contract

Please let me know if there are any questions.

2-5 Years inbound call center experience

The incumbent uses knowledge of products and the contractual provisions that govern administration to provide client education, to interpret contract data and business rules to clients for the purpose of supporting client business and member support objectives through telephone communication, or written correspondence. Documents all client interactions according to established procedures.

Examines member records to identify key elements, and processing requirements based on established business rules policies and procedures. Researches, investigates, and resolves problems related to member data or records and communicates resolution clearly and effectively