The UPS Store Center Associate

Job Description

Job Description

Qualifications

• Strong customer service and communication skills
• Reliability and on-time attendance are essential
• Comfortable learning new systems and processes
• Ability to multitask in a fast-paced environment
• Basic computer skills required
• Dependable and punctual
• Willing to learn and take direction
• Positive attitude and problem-solving mindset
• Team-oriented with attention to detail

Responsibilities

• Team members work directly with customers in a fast-paced retail environment, helping them ship packages, produce print materials, and solve everyday business needs
• Roles may include customer service, print production, sales support, and operations, depending on the position and location
• The Center Associate is responsible for providing excellent customer service and supporting the daily operations of the store
• This is a hands-on, customer-facing role that includes shipping, printing, and general business services
• Center Associates work directly with customers, process transactions accurately, and help keep the store organized and running smoothly
• Greet and assist customers in a friendly, professional manner
• Process shipping, packing, and mailbox transactions
• Assist with basic print services and order intake
• Operate point-of-sale and shipping systems
• Handle cash and card transactions accurately
• Answer phones and respond to customer questions
• Maintain a clean, organized, and professional store environment
• Follow store procedures, safety guidelines, and brand standards
• Work collaboratively with teammates to manage customer flow
• Shifts may include evenings and weekends
• Standing for extended periods and light lifting required