Senior Business Analyst

The Association of Social Work Boards provides support and services to the social work regulatory community to advance safe, competent, and ethical practices to strengthen public protection. The Senior Business Analyst at ASWB serves as a strategic partner between business stakeholders, information technology, and external vendors, ensuring that technology solutions effectively support ASWB's mission and regulatory responsibilities. Reporting to the Director of Information Technology, this role leads complex business analysis efforts, translates business needs into clear and actionable requirements, and guides solutions from concept through delivery across ASWB's mission‑critical systems. The Senior Business Analyst works extensively with platforms including ASWBCentral, the approved continuing education (ACE) platform, re:Members (AMS/CRM), and related data and reporting tools. The position plays a key role in evaluating business needs and determining whether solutions can be met through existing system capabilities, configuration, enhancement, or new development. THIS NOT A FULLY REMOTE POSITION. ESSENTIAL FUNCTIONS Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed, nor does it necessarily list all possible duties that may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Business Analysis & Requirements Leadership Serve as a senior liaison between business units, IT staff, and external vendors to ensure shared understanding of objectives, constraints, and tradeoffs Lead complex requirements gathering through interviews, workshops, facilitation sessions, and analysis of current- and future-state business processes Analyze business needs and determine whether requirements can be satisfied through existing commercial software, system configuration, enhancement of internally developed systems, or custom development Produce and oversee high-quality documentation including business requirements, functional specifications, workflows, and acceptance criteria Establish and promote best practices for business analysis, documentation, and stakeholder engagement Process Improvement & Solution Design Evaluate end-to-end business processes and supporting systems to identify opportunities for simplification, standardization, automation, and improved data quality Partner with stakeholders and technical teams to design practical, scalable solutions that balance business needs, technical constraints, and long‑term sustainability Facilitate the development and ongoing maintenance of standard operating procedures and supporting documentation Stay informed on industry standards, trends, and best practices relevant to associations, credentialing organizations, and regulated environments Testing, Training & Adoption Lead collaboration with business users and technical teams to define testing strategies, test plans, and test cases Coordinate and/or perform functional testing to ensure solutions meet documented requirements prior to deployment Oversee user acceptance testing and ensure appropriate business sign-off Develop, provide, or coordinate system training, job aids, and educational materials to support adoption and long‑term usability Project & Work Management Support Provide senior‑level support to projects and enhancement efforts, including scope definition, dependency management, prioritization, and risk identification Coordinate and manage requirements and work items within tools such as Azure DevOps or Jira, ensuring traceability from requirements through delivery Contribute to release planning, change communication, and stakeholder updates related to system enhancements and deployments Data & Reporting Support Use SQL and reporting/query tools to validate data, troubleshoot complex issues, and support reporting and analytics initiatives Partner with business leaders to define key metrics, dashboards, and reports to support operational visibility and decision‑making KEY SKILLS Analytical & Technical Skills Expert ability to analyse and document complex business processes and system requirements Strong experience producing clear, accurate, and complete requirements and specifications Advanced analytical skills with the ability to translate data into actionable insights Communication & Relationship Management Excellent written and verbal communication skills, with the ability to explain complex concepts in clear, practical terms Ability to lead and facilitate meetings and working sessions with cross‑functional and senior stakeholders Strong negotiation and collaboration skills, with the ability to balance competing priorities Professional Judgment High attention to detail, sound judgement, and the ability to work independently Ability to adapt to changing priorities in a dynamic environment while maintaining quality and follow‑through JOB REQUIREMENTS AND QUALIFICATIONS (education and experience) Bachelor's degree in Business, Computer Science, Information Systems, or a related field, or equivalent professional experience Minimum of 7+ years of experience analysing, documenting, and leading business requirements and systems analysis in a business or technology environment Experience working in or supporting associations, professional societies, licensing boards, certification bodies, or other regulated organizations strongly preferred Experience with CRM/AMS platforms, workflow systems, reporting tools, and custom business applications Working knowledge of SQL and reporting/query tools preferred WORK ENVIRONMENT, TRAVEL AND EXPECTED WORK HOURS ASWB is committed to a diverse and inclusive workplace culture that welcomes and appreciates all individuals regardless of race, gender, gender identity/expression, age, ethnicity, ability, sexual orientation, socioeconomic status, religious affiliation, or national origin and culture. ASWB operates a hybrid work model, offering flexibility between in‑office and remote work. Typical business hours are 8:30 a.m. to 5:00 p.m.; however, ASWB emphasizes results‑based productivity. Reliable high‑speed internet is required for remote work. Occasional travel (up to several times per year) may be required to support association meetings or business needs. ASWB provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. This job description is intended to describe the general nature and level of work being performed by individuals in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. ASWB reserves the right to modify the scope of this position based on business needs, organizational changes, or other factors. #J-18808-Ljbffr