Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Hiring bonus
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2012 and currently lead a team of seven. My career with State Farm began in 1995 after college, starting in corporate as a Claims Representative. That experience gave me a strong foundation in customer service and helping people through important moments in their lives.

I graduated from Winthrop University and am married with two children and a grandchild. I’ve lived in the Savannah area since the mid-90s and have long called Wilmington Island home. Outside of work, I enjoy boating, pickleball, and swimming.

Giving back to the community is very important to me. I stay involved with organizations such as the YMCA and St. Vincent’s Academy and support volunteer efforts including Relay for Life, Second Harvest, Folds of Honor, and the Frank Callen Boys & Girls Home.

Our agency offers quarterly team-building activities, office competitions, professional development opportunities, Simple IRA, health benefits, and a strong focus on work-life balance. We work hard, support one another, and make sure to have fun along the way.

Our culture is one of the things we’re most proud of. We’ve built a close-knit, family-oriented team with a positive and encouraging environment. I’m looking for someone who will contribute to that culture—someone who values teamwork, positivity, and helping others. If you’re looking for a supportive office where you can grow professionally while being part of a strong team, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Meridth Lamas - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.