Receptionist

Receptionist

We are a small but busy medical practice, and strive to make a huge impact in people's lives. Patients come through our doors with anything from an annoying urinary tract infection to a life-threatening cancer. They walk out with anything from an antibiotics prescription to a major life-saving surgery. The receptionist is the gateway to the practice, and in many respects the most important position here. The position requires a high level of communication skills (you will be interacting with other physicians, patients, hospital administrators and staff, family members), a high level of technological skill (you will be operating about 6 technologies and about 12 software programs), and managing about 6 communication channels (email, phone, walk-ins, text messaging, internal ticketing system, electronic medical records communications). I contemplated using a different title for the position (like communications coordinator, or central command center) but was too afraid to confuse the internet search engines, so resigned to keep the imperfect term that currently describes it as "receptionist". More correctly, this should be called "Information and communication channels manager". Lastly, you must be someone who is excellent at prioritizing tasks and messages, and for that, you will need to learn something about the medicine that we practice. For example, if a patient calls in with an urgent medical matter, you will need to call the physician immediately rather than just take a message. Also, there is the ever-so-present uncomfortable but necessary subject of money which comes up invariably... and knowing how to deal with it with consideration and tact, as patients come in not only with health concerns but with financial concerns as well. If you are eager to contribute, give your 100%, happy to learn new things everyday, and never be bored, then please do apply. We desperately need the right person for this challenging position. The work is here, and the rewards as well. Thanks for reading this over-drawn "job description" and for applying. Healthcare is not for the faint-of-heart, but it is deeply satisfying to know how much of a difference you will make in people's lives.

Job Requirements

NOT required to have worked in the medical field before.

Superb communication skills

Fantastic technological skills

Ninja-level skills in multi-tasking, time management, organization and prioritization.

Mother-like skills in customer service and telephone etiquette

As reliable as snow in the winter in Fairbanks

Responsibilities:

Welcomes and warmly greets all patients and visitors, in person, or over the phone

Registers new patients and updates existing patient demographics by collecting detailed patient information including appropriate forms, personal and financial information.

Obtaining insurance cards, demographic information and co-pays.

Facilitates patient flow by

• checking patients in and notifying the medical assistant of patient arrival
• checking patients out and scheduling their outside facilities appointments (e.g. CT scan)
• following up to make sure patients got their studies done and records transmitted, and everything they need to get the best care possible.
• communicating with the referring physicians about patients

Sample tasks (not complete, but to give you a flavor of some of the things you will be needed to do):

• Input the name of the referring provider in computer when entering any new patient
• Input how the patient found out about us
• Checking voicemails 8am, 11am, 1pm, 4pm
• Checking eligibility for a patient and uploading to system
• Confirm next day appointment + send PDF of forms to fill out before coming in for first time.
• Give urine cup to patients with label
• Check in patients + scan insurance info
• Enter referrals from fax to system
• Upload medical records to various parts of the system
• Collect payments from patients

Compensation:

Will be commensurate with skill & abilities.

Schedule:

This is a full-time position M-F 0800-5:00 PM with available benefits