(CSSNA) Service Parts Associate II

Job Title

Job Overview:

Pay Range: $20.00hr - $25.00hr

Requirement/Must Have:

• Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
• Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

Responsibilities:

• Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations.
• Uses appropriate personal protective equipment.
• Carries out customer parts counter duties under moderate supervision including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions.
• Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner.
• Escalates customer issues to more senior parts personnel or supervisor when needed.
• Maintains a neat and clean appearance in the customer parts area and parts warehouse.
• Supports other parts personnel in sourcing and locating complex parts requests or finding alternatives under moderate or direct supervision.
• Utilizes various systems, catalogs, other resources, and collaborates with technicians to identify and procure the parts in the most cost and time efficient manner.
• Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.
• Perform other duties under moderate supervision that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other parts-related duties as assigned by management.

Skills:

• Order Processing.
• Order Life Cycle Systems Knowledge.
• Warehouse Inventory Control.
• Microsoft Office Proficiency.
• Inventory Management.
• Customer Support.

Qualification And Education:

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Strong verbal and written communication skills.
• Ability to hold self and others accountable to meet commitments.
• Action oriented with a sense of urgency, high energy, and enthusiasm.
• Customer focus and ability to deliver customer-centric solutions.
• Ability to optimize work processes with a focus on continuous improvement.
• Interpersonal savvy and ability to relate comfortably with diverse groups of people.