Training Specialist
divihn.com
For further inquiries about this opportunity, please contact one of our Talent Specialists, Ragu at View phone number on click.appcast.io or Justeen at View phone number on click.appcast.io
Title: Training Specialist
Location: Onsite at Itasca, IL (Approx. 15 minutes from Des Plaines HQ)
Duration: 12 Months with possibilities of extension and conversion to full-time
Schedule: 5 days/week, 40 hours; typical start time 7:00-7:30 AM with flexibility based on candidate needs.
Travel: Not required; potential optional travel to Des Plaines ~1x/year for in-person meetings or town halls
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered
Position Overview
We are seeking a Training Specialist / LMS Administrator to support learning operations and training administration activities. This role is primarily focused on Learning Management System (LMS) administration, processing training-related requests, documentation management, and supporting day-to-day business needs. Candidates with experience in any LMS platform are encouraged to apply.
Work Allocation
Key Responsibilities
Title: Training Specialist
Location: Onsite at Itasca, IL (Approx. 15 minutes from Des Plaines HQ)
Duration: 12 Months with possibilities of extension and conversion to full-time
Schedule: 5 days/week, 40 hours; typical start time 7:00-7:30 AM with flexibility based on candidate needs.
Travel: Not required; potential optional travel to Des Plaines ~1x/year for in-person meetings or town halls
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered
Position Overview
We are seeking a Training Specialist / LMS Administrator to support learning operations and training administration activities. This role is primarily focused on Learning Management System (LMS) administration, processing training-related requests, documentation management, and supporting day-to-day business needs. Candidates with experience in any LMS platform are encouraged to apply.
Work Allocation
- 70% - LMS processing and transaction management
- 20% - Meetings and stakeholder interactions
- 10% - Miscellaneous administrative and support activities
- Reason the role is open: Need additional support to process daily training transactions while full-time staff supports an LMS system upgrade.
- Primary focus: Day-to-day LMS transactions and training requests.
- Projects supported: Minimal project work; possible involvement with LMS system upgrade.
- Typical day: Monitor help desk inbox, respond to questions, process LMS transactions (training assignments, rosters, certifications, external training, training plan changes), attend daily team touchpoint.
- Regular interactions: Hiring manager, full-time training coordinator (Josie), document control team, training team, internal client molecular division stakeholders.
- First 90 days success: Intensive training, hands-on learning, understanding LMS processes, and learning business/customer needs.
Key Responsibilities
- Manage and process training-related transactions within the Learning Management System (LMS).
- Handle back-office administrative activities, including electronic documentation and record maintenance.
- Respond to user requests and provide support through email, Microsoft Teams, and internal systems.
- Coordinate and process training requests while ensuring data accuracy and quality standards.
- Support learning and development initiatives and maintain training records.
- Participate in meetings and collaborate with internal stakeholders to support business requirements.
- Assist with system upgrades, integrations, and User Acceptance Testing (UAT) activities.
- Ensure compliance with quality management processes and documentation standards.
- Strong communication and customer service skills (white-glove support for leadership when needed).
- Experience processing transactions in an LMS, document management, or change management system (SmartSolve experience preferred but not required).
- Proactive communication and collaboration with team and stakeholders.
- Experience creating or updating training materials or documents.
- Instructional, teaching, training, or team leadership experience.
- Microsoft Office proficiency (Excel, Word, PowerPoint); SharePoint, Power BI, and Power Automate are a plus.
- Industry experience: Medical/pharmaceutical preferred, not required.
- Systems used daily: SmartSolve LMS, Microsoft Teams, Outlook, Office suite.
- Best personality traits: Proactive, positive, collaborative, goal-oriented, comfortable asking questions.
- Experience working as an LMS Administrator or in a Learning & Development support role.
- Knowledge of quality management processes and electronic documentation.
- Strong organizational and administrative skills.
- Experience processing requests and supporting users through email and collaboration tools.
- Ability to manage multiple tasks and maintain accuracy in a fast-paced environment.
- Experience with User Acceptance Testing (UAT).
- Exposure to system upgrades and integrations with other business systems.
- Familiarity with Learning Management Systems (any LMS platform).
- Bachelor's degree preferred (science, education, or equivalent experience).
- Two Rounds via Microsoft Teams
- Team culture: Highly collaborative, supportive, daily touchpoints, shared knowledge, recognition-driven, proactive planning for workload surges.
- Processes transactions in the Learning Management System per company training programs, relying on extensive experience and judgment to plan and accomplish goals
- Project implementation experience may be required for initial plan design and existing plan enhancements; able to execute testing and provide feedback on system changes.
- Delivers training at a level that requires facilitation of group process in diverse settings; designs learning interventions to meet defined needs; works with management to define organizational objectives and assist in the design of courses to meet those business needs. BS (5+ years) in a learning, technical, or closely related discipline, or sufficient practical and transferable experience to demonstrate practical equivalence; understands human learning concepts and has experience designing learning interventions to meet specific business needs
Vacancy posted 3 days ago
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