Senior Cloud Reliability Engineer

Title: Senior Cloud Reliability Engineer

Location: Charlotte - 601 S. Tryon Street | 601 S. Tryon Street, Charlotte, NC 28202

Duration : Long term contract

Years of experience: 5 years to 8 years



Job Description:

Seeking an innovative, hands-on senior reliability engineer who thrives at the intersection of cloud reliability, technical problem solving, and application team partnership. In this role, you will work closely with cross-functional teams to strengthen the availability, recoverability, and operational maturity of Ally's cloud platform in a regulated financial services environment.

The Work Itself:

• Debug and resolve complex issues across AWS services, Terraform configurations, and GitLab CI/CD pipelines in direct partnership with application teams
• Diagnose and remediate infrastructure failures across Lambda, ECS, RDS/Aurora, DynamoDB, SQS, S3, EventBridge, and API Gateway
• Design and implement multi-region AWS architectures aligned to application-specific RTO/RPO targets
• Guide teams through Terraform errors, state issues, provider misconfigurations, and module integration problems
• Troubleshoot GitLab pipeline failures - job dependencies, OIDC auth issues, runner configuration, artifact handling, and deployment stage failures
• Lead application teams through reliability assessments, production readiness reviews, and resilience improvement plans
• Establish reusable reliability patterns, standards, and scorecards that improve consistency across application teams
• Execute fault injection scenarios using AWS Fault Injection Service (FIS) across compute, database, network, and dependency layers
• Monitor application and infrastructure behavior during FIS experiments - capturing metrics, surfacing gaps, and driving remediation with owning teams

Preferred Certifications:

• AWS Certified Solutions Architect Associate, AWS Certified DevOps Engineer Associate or relevant certifications

• Bachelor's degree in Computer Science, Software Engineering, or equivalent practical experience
• 10+ years of experience in the technology industry, including 5+ years of hands-on cloud engineering expertise
• 5+ years of hands-on experience in cloud engineering or site reliability engineering on AWS
• Expert knowledge of AWS architecture and reliability-related services including Lambda, ECS, RDS/Aurora, DynamoDB, S3, SQS, EventBridge, CloudWatch, and Route 53
• Strong diagnostic skills across AWS infrastructure, Terraform-based infrastructure as code, and CI/CD delivery workflows
• Hands-on experience with AWS Fault Injection Service (FIS) or equivalent chaos engineering tooling to validate system behavior under failure conditions
• Familiarity with AWS Resilience Hub for resiliency scoring, recommendations, and policy enforcement
• Experience with production readiness reviews, reliability scorecards, and resilience improvement planning
• Proficiency in Terraform to design, build, and maintain infrastructure as code with a focus on reliability patterns
• Expert-level knowledge of AWS IAM policy development, least-privilege role design, and Service Control Policies (SCPs)
• Strong CI/CD process experience with tools such as GitLab
• Proficiency writing, testing, and debugging Python applications and automation scripts
• Experience developing containerized and serverless microservices with a reliability-first approach
• Ability to influence reliability standards, mentor engineers, and drive enterprise-wide adoption of resilient cloud patterns
• Strong grasp of software development lifecycle (SDLC) and agile delivery concepts
• Comfortable delivering independently while also serving as a technical leader for cross-functional engineering teams