Customer Service Associate

Overview

Customer Service Associate

Auto Parts Specialist

Are you passionate about cars, customer service, or helping people find the right solutions? Join our team as a Customer Service Associate and help drive our commitment to excellence! In this role, you will be the primary voice on the phone, assisting automotive clients, repair shops, and car owners with their part orders, technical inquiries, and account needs.

What You’ll Do:

• Client Assistance: Answer inbound calls from automotive clients and repair shops to help them identify, order, and track the exact car parts they need.

• Order & Inventory Support: Process telephone orders accurately using our internal parts database, check stock availability, and coordinate fast fulfillment.

• Problem Solving: Resolve customer inquiries regarding part compatibility, order status, returns, and delivery updates with care and professionalism.

• Relationship Building: Maintain strong, trusted relationships with repeat commercial clients and first-time callers alike through helpful, knowledgeable service.

What We’re Looking For:

• Phone Communication: Strong, friendly verbal communication skills with a clear and professional phone manner.

• Auto Knowledge (Preferred): Prior experience in auto parts sales, mechanics, collision body parts, or a general passion for automotive mechanics is a strong plus.

• We will train a motivated individua l looking for a carerr opportunity

• Customer-First Attitude: Problem-solving mindset with patience and a commitment to helping clients get back on the road quickly.

• Tech-Savvy: Basic computer proficiency for searching parts catalogs, entering orders, and tracking shipments.

What We Offer:

• Competitive hourly pay with opportunities for overtime and growth.

• Comprehensive training on our catalog, tools, and inventory systems.

• Full health, dental, and vision benefit plans.

• Employee merchandise discounts on auto parts and accessories.

Ready to Accelerate Your Career?

Apply today with your resume to join a high-energy team powering the auto parts industry!

Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 300 locations servicing customers in Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Texas, Utah, Virginia, Washington, Washington DC and Wisconsin.

Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.

Each and every team member plays a vital role in our success. We are rapidly expanding and looking for a professional, self-motivated individual to fill the role of Customer Service Representative.

Responsibilities

The basic function of the Customer Service Representative is to manage the customer orders from receipt to completion, ensuring customer satisfaction. The Customer Service Representative will communicate with multiple departments and coordinate with vendors to fulfill orders quickly and efficiently. Current procedures for the position include order processing, order confirmations, replacements, RGA’s, shipping & receiving, manufacturer and customer contact.

• Communicate with manufactures to confirm order status and availability, obtain ship dates and tracking information, confirm cancellations.
• Acquire return authorizations and obtain credit memos from manufacturers.
• Provide documents internally for all shipments.
• Process shipping claims.
• Send replacement requests and return authorizations to manufacturers in a timely manner.
• Resolve all vendor and carrier invoice discrepancies within goals set forth by Management.
• Provide support to customer service in order to resolve any order issue that arises.
• Verify required documentation and assist Customer Care or issues regarding customer accounts received via email correspondence.
• Maintain and promote workplace safety
• Securing and transferring cash or other assets. 

Qualifications

Requirements: Qualifications, Knowledge, Skills and Abilities:

• 1-2 years customer service or related experience required
• Must be proficient in the use of basic computer programs and functions (must be able to use Word, Excel, Outlook, IE, Firefox, Chrome and GMAIL)
• Punctual and consistent attendance
• Approaches change optimistically; adapts quickly and maintains proficiency in changing work environments
• Able to read and follow instructions and take directions from others
• Ability to work independently as well as with a team
• Effectively prioritizes work and possesses time management skills
• Ability to use logic and sound judgment to make decisions based on available information
• Ability to type 45 wpm
• Miscellaneous projects and perform other related duties as assigned

Some of the benefits of being a part of our growing Parts Authority family:

• Medical Coverage
• Pharmacy Coverage
• Dental Coverage
• Vision Coverage
• Basic Life and AD&D
• Short Term Disability Coverage
• Voluntary Short Term Disability Coverage
• Voluntary Long Term Disability Coverage
• Flexible Spending Account
• Commuter Expense Reimbursement Account
• Health Savings Account
• Health Reimbursement Account
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• ID Theft Insurance
• Legal Plan Insurance
• Pet Insurance
• Employee Assistance Program (EAP)
• Paid Holidays, Sick and Vacation
• Profit Sharing/401 (k) Plan
• Employee Discounts on Merchandise

We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, presence of a non-job-related medical condition or handicap, or any other legally protected status. “We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.” 

EEO

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.

We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

Parts Authority, LLC Privacy Notice for California Applicants

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