Customer Service Representative

Job Description

Job Description

Pine State Beverage is Maine’s leading state-of-the-art beverage distribution company that offers the opportunity to grow your career! We are a family-owned company looking to hire driven, committed, adaptable, accountable, and future focused individuals to grow our talented workforce. 

Pine State Beverage is currently searching for a Customer Service Representative to work in our Gardiner Maine office . 

Compensation and Benefits:     

• Competitive pay - $19.00 to $22.00 per hour
• Health Benefits enrollment after 30 days of employment.
• 401k with employer match
• Paid vacation, sick, and holidays
• Training and career development
• Work from home option one day per week once fully trained

Job Summary:   

The Customer Service Representative will perform a variety of customer service functions to resolve routine customer inquiries while providing efficient service through timely response to telephone and email requests. The Customer Service Representative must have strong customer service skills that will astound customers with effective resolution, initiative-taking, account management and customer education that will create positive relationships.

Position Responsibilities: 

• Respond promptly to a variety of telephone and written inquiries and requests from internal and external customers.
• Conduct account research and resolves problems within scope of authority.
• Assist the Sales staff as needed and provide feedback where necessary.
• Identify and implement solutions to customer concerns and inquiries with supervision and guidance from management.
• Assure that appropriate records are maintained and required reports are prepared in a timely manner.
• Conduct account research and resolve customer requests for adjustments to orders and billing within the scope of their authority.
• Ability to work as part of a team to achieve individual and team results.
• Processing orders, new account applications, and requests.
• Knowing our products inside and out so that you can answer questions.
• Maintains a positive, empathetic, and professional attitude toward customers always.
• Keep records of customer interactions, process customer accounts, and file documents

Qualifications:

• High School diploma or GED; Associate degree preferred but not required.
• 3-5+ years of Customer Service Experience
• Excellent communication skills are required to respond to a variety of customer inquiries.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong time management skills and the ability to multi-task.
• Highly proficient in Microsoft Office and computer programs.
• Ability to understand, interpret and explain company procedures related to products and pricing as required.
• Results oriented with sound business judgment.

Physical Requirements:

• A normal office environment requires frequent use of a telephone, computer, and photocopiers.  Walking, standing, bending, and lifting required.
• Significant periods of time spent at a computer requiring hand-eye coordination and finger dexterity.
• Frequent requests for assistance, both in-person and via the telephone, which may interrupt scheduled workflow.

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