General Manager

General ManagerThe General Manager is responsible for overseeing overall operations, financial performance, and strategic execution. This role ensures revenue growth, cost control, operational efficiency, and compliance with company standards while leading and developing high-performing teams. The position translates business objectives into actionable plans, drives customer satisfaction, and maintains full accountability for achieving profitability and organizational goals.Strategic LeadershipDevelop and implement business strategies aligned with company objectivesSet performance goals and KPIs for teamsIdentify growth opportunities and expansion plansAnalyze market trends and competitor activityDrive continuous improvement initiativesFinancial ManagementManage P&L (Profit & Loss) responsibilityReview, approve and control budgetsMonitor revenue, costs, and profitabilityEnsure cost optimization and financial controlApprove major expenses and investmentsDrive sales growth and revenue targetsOperations ManagementOversee daily operations across Cincinnati locationEnsure operational efficiency and productivityMaintain quality standards and service excellenceImplement company policies and proceduresEnsure compliance with legal, safety, and regulatory requirementsManage inventory, supply chain, and vendor relationshipsTeam Leadership & People ManagementRecruit, hire, and onboard staffLead, mentor, and develop managers and team membersConduct performance evaluationsFoster a positive workplace cultureResolve conflicts and employee issuesEnsure workforce planning and succession planningSales & Customer ExperienceDevelop sales strategies and promotional plansMonitor customer satisfaction and feedbackEnsure high standards of customer serviceBuild and maintain key client relationshipsOversee marketing initiatives and local promotionsCompliance & Risk ManagementEnsure compliance with company policies, industry regulations & CINFAB WayManage risk, safety, and security standardsManage escalated customer or operational issuesMaintain documentation and reporting standardsReporting & CommunicationPrepare weekly executive summary reports for senior leadershipMaintain a strategic plan and update regular to report out monthly located on the CELT ACC siteCommunicate company goals and updates to teamsConduct regular meetings with managersProvide strategic recommendations based on data analysisSupport the development of project budgets for new projects over from estimatingCommunicate with Area Superintendent to ensure the quantity and skill level of the workforce is adequate in CincinnatiMonitor projects within the Cincinnati market and discuss any variances, positive or negative, in the weekly operations meetingReview Weekly Labor Productivity Sheets for the Cincinnati market and discuss with project teamsReview monthly Cost to Complete with each PM and approve finalAssist teams with 30/60/90 reviewsApprove Cincinnati Monthly BillingsEducation and/or Work Experience Requirements:Leadership & decision-makingStrategic thinkingFinancial acumenOperational expertiseCommunication skillsProblem-solvingTime managementNegotiation skillsPhysical Demands:Prolonged periods of sitting, standing, and walkingAbility to travel frequently between locationsOccasional lifting of up to 25 lbs. (files, office supplies, equipment)Ability to use standard office equipment & SoftwareMay require extended working hours, including evenings, weekends, or holidaysAbility to respond quickly to on-site operational issuesWork Environment:Primarily office-based with regular presence in operational areasFrequent visits to multiple project locationsFast-paced and results-driven environmentMay be exposed to varying temperatures, noise levels, or industrial settings depending on industryInteraction with staff, customers, vendors, and senior leadership dailyElevated level of responsibility and decision-making pressure