Community Support Specialist

Community Group Inc., an Associa company, is hiring a Community Support Specialist to provide administrative support to homeowners, Community Manager, and internal staff. This role will sit at the corporate office in Glen Allen. Daily responsibilities: Onsite role working Monday - Friday, 8am-5pm. Back office, managing phones and emails. Research and respond to inquiries in-person, by phone, and email. Activate and issue pool passes, parking passes, and key FOBS. Receive, sort, log, and distribute mail and packages. Data enter and update information in the database; record and track documents and information. Issues violation letters to homeowners and follow-up to ensure corrected. Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite. Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings. Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events. Assist homeowners with monthly payments, researching accounts and delinquencies. Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision. Assist with other projects as assigned. Hourly pay rate: $17-$18. 2+ years of office support, clerical support, or administrative assistant experience in a corporate or office environment. Customer service driven and team oriented. Excellent communication skills (written and spoken) with knowledge of conflict resolution techniques. Well versed in Microsoft Office Suite (Word, Excel, Outlook). Proactive, takes initiative, attention to detail, and meet time sensitive deadlines.

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