Financial Support Counselor

The University of Nebraska at Omaha is an Equal Opportunity Employer, committed to preventing and eliminating discrimination against employees and prospective employees based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska at Omaha does not condone or tolerate discrimination. In support of this policy, the University has implemented employment programs to recruit, employ, and promote qualified individuals based solely on their knowledge, skills, abilities and talents. These factors, along with our commitment to recruit, assess and select all candidates/employees using job-related criteria, ensure fairness, equal evaluation, and treatment in our selection decisions and processes. Job Title Job Grade Job Grade AS15H Division Division Institutional Effectiveness and Student Success College/Dept College/Dept Financial Support and Scholarship Department Department FS&S Requisition Number Requisition Number 2026-00283 FTE (full-time equivalency) 100.00 Work Schedule Work Schedule M-F, 8 A.M - 5 P.M., but may vary Does the position provide the opportunity to work Remotely/Telecommuting? Does the position provide the opportunity to work Remotely/Telecommuting? No remote/telecommute opportunity Appointment Term Appointment Term 12- 12/12 months Is this position essential personnel according to the inclement weather policy? Is this position essential personnel according to the inclement weather policy? No Pay Information Pay Information $42,600 Pay Schedule Pay Schedule Hourly FLSA Designation FLSA Designation Non-Exempt Position Summary The Financial Support Counselor reports to the Assistant Director for Support & Outreach and serves as a member of the Office of Financial Support and Scholarships customer service cluster. Primarily responsible for providing excellent customer service to current and prospective students and their families, by way of, counseling appointments, phone, front counter, email, and social media. The Financial Support Counselor will meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning. Responsible for various internal/external financial aid outreach activities and financial literacy efforts to include small/large group presentations. Team member also responsible for screening Professional Judgment (PJ) paperwork and preparing files for discussion in PJ committee meetings, and will help determine if FAFSA adjustments can be made and update the Student Information System (PeopleSoft) when necessary. Will also be responsible for financial aid awarding/processing of specialized student populations. Job Duties Responsibility Area: Duties: Meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning. Provide day-to-day customer service support via phone, front counter, email, social media, and face to face advising in the Office of Financial Support and Scholarships. Percentage Of Time Percentage Of Time 40 Essential Function: Yes Responsibility Area: Responsibility Area: Processing administrative tasks Duties: Responsible for processing the following, but not limited to: Short-term loans, residency, consortium, executive MBA & MIT , intercampus, study abroad, aviation, and Vocational Rehabilitation. Percentage Of Time Percentage Of Time 20 Essential Function: Yes Responsibility Area: Responsibility Area: Calculation and certification of aid Duties: Responsible for various other duties to include calculation of student aid packages, certification of miscellaneous forms (apartment lease agreements, etc.) and fall/spring/summer aid awarding/processing. Percentage Of Time Percentage Of Time 20 Essential Function: Yes Responsibility Area: Responsibility Area: Screen Professional Judgment paperwork Duties: Screen Professional Judgment (PJ) paperwork and prepare files for discussion in PJ committee meetings. Help determine if FAFSA adjustments can be made and update Student Information System (PeopleSoft) when necessary. Percentage Of Time Percentage Of Time 10 Essential Function: Yes Responsibility Area: Responsibility Area: Outreach activities Duties: Conduct various internal/external outreach and financial literacy information sessions for students and parents (i.e. group presentations). Percentage Of Time Percentage Of Time 10 Essential Function: Yes Required and Preferred Qualifications Required Education Associate’s degree or equivalent Required Experience One year of financial aid, or one year related experience in higher education, or one year experience in customer service. Required License/Certification NA Required Additional Qualifications: NA Preferred Education NA Preferred Experience Preferred License/Certification Preferred Additional Qualifications: Compliance Requirements Credit Check Credit Check Yes Motor Vehicle Licensing Validity Check Motor Vehicle Licensing Validity Check No Pre-employment Physical Request and Assessment Pre-employment Physical Request and Assessment No Drug Screen Drug Screen No Supplemental Question Required fields are indicated with an asterisk (*). * What is the highest level of education you have attained? none High School Diploma/GED Associates Degree Bachelors Degree Master's Degree Doctorate (PhD, MD,EdD, JD etc) * Do you have at least one year of experience in customer service, financial aid, or higher education? Yes No #J-18808-Ljbffr