Sr. CX Strategist

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Customer Experience team is instrumental in shaping and delivering world-class experiences to progress our vision of being the easiest company to do business with in our industry. Job Description Position overview The Senior CX Strategist plays a pivotal role in driving Motorola Solutions’ Front-Office Transformation across the end-to-end Quote-to-Cash journey. This role bridges business strategy, service design, and seller technology to eliminate operational friction and modernize the pre-sales and sales experience. While the initial scope focuses heavily on Go-to-Market (GTM) strategy, front-office process redesign, and seller-facing technology enhancements (e.g., Salesforce guided UX, CPQ, budgetary quoting tools), this role is designed to evolve. As organizational and customer experience priorities shift across the business, the CX Strategist will flex to lead strategic experience initiatives across other critical touchpoints in the broader customer and operational ecosystem. Your primary immediate goal is to shift sales operations from fragmented, reactive workflows to a user-centric, streamlined sales engine that accelerates deal velocity and elevates seller and customer satisfaction. Responsibilities Front-Office Strategy & Journey Redesign Drive end-to-end customer and seller journey mapping across key order archetypes (e.g., ASTRO P25, VESTA NXT). Identify systemic friction that impact our go-to-market velocity, from product and offer launches, to customer engagement and post-sales deal handover Translate front-stage seller needs and backstage operational constraints into actionable transformation roadmaps. Adapt journey mapping and experience strategies as business priorities expand into new customer touchpoints and operational domains beyond the front office. Seller Experience & Process Optimization Rethink and simplify quoting and deal configuration processes—targeting a reduction in quote revisions (from 4–5 iterations) and compressing quote creation timelines. Partner with Sales Engineering, RevOps, IT, and Product teams to standardize early discovery and budgetary proposal workflows. Bridge the pre-sales to post-sales divide by improving data continuity, transition protocols, and project onboarding visibility. Tooling & User-Centric Capabilities Serve as the principal CX voice in defining user-centric requirements for seller tools, including Salesforce guided workflows, CPQ simplifications, and mobile/desktop budgetary apps. Partner closely with UX designers, Product Managers, and IT architects to translate strategic recommendations into intuitive digital prototypes and scalable production tools. Stakeholder Alignment & Change Management Lead executive readouts, stakeholder workshops, and cross-functional alignment sessions across Sales Operations, Product Management, Finance, and IT. Advocate for seller-centric design principles, ensuring technology investments focus on process simplification and data quality rather than adding software complexity. Key Success Metrics Sales Velocity & Performance (e.g. Reduction in quote cycle times, Decrease in average quote-to-order processing time, Reduction in sales administrative effort and rework) Experience & Satisfaction (e.g. Increase in Seller Satisfaction, Lower Customer Effort Score) Adoption & Engagement (e.g. High adoption rates of newly launched seller tools, Successful transition and operationalization of redesigned processes) Key Competencies Experience: 5+ years in a Customer Experience role, Strategy, Service Design, Sales Operations role, or equivalent Methodology: Proven expertise in Service Blueprinting, User Journey Mapping, Design Thinking, and Qualitative/Quantitative Stakeholder Discovery. Domain Knowledge: Strong understanding of enterprise Quote-to-Cash workflows, CPQ systems, CRM platform capabilities (Salesforce) Leadership & Influence: Ability to align cross-functional senior leadership (Sales, Product, IT, RevOps) around a unified experience vision. Analytical Mindset: Skilled at mapping quantitative sales performance metrics to qualitative seller friction points. Adaptability: Agility to pivot strategic focus and apply customer/user experience design methodologies across evolving business priorities. Target Base Salary Range $125,000 - $135,000 USD Basic Requirements Bachelor's Degree 5+ years of experience in Customer Experience, Strategy, Service Design, Sales Operations or similar business role Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements Under 10% Relocation and Position Type Relocation Provided None Position Type Experienced Referral Payment Plan Yes U.S. Benefits include Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. #J-18808-Ljbffr Motorola Solutions