Night Auditor - Hyatt Regency at Villa Christina

Job Description

Job Description

Position Summary

At Hyatt Regency Atlanta Perimeter at Villa Christina, exceptional hospitality begins with exceptional people. We are redefining hospitality through innovation, collaboration, and our People First culture.

We are seeking a dependable and detail-oriented Night Auditor who is committed to delivering courteous overnight guest service while completing accurate daily financial audits, reports, and end-of-day procedures.

Our Mission

Deliver Accurate Overnight Service and Financial Control.

Provide efficient, courteous overnight Front Office service while ensuring daily hotel revenue, financial activity, and end-of-day processes are completed accurately and on time.

Key Responsibilities

Complete the Night Audit

• Perform an accurate and timely daily audit of revenue generated by the hotel and retail outlets.
• Prepare financial reports and distribute them to the appropriate managers.
• Generate backup reports and analyze discrepancies, rate variations, and credit reports.
• Complete assigned Night Audit shift checklist tasks and end-of-day procedures.
• Control the issuance and tracking of sensitive forms and proprietary documents.
• Read, analyze, and interpret financial reports and related documents.

Deliver Exceptional Overnight Guest Service

• Execute prompt, courteous, and accurate guest check-in and check-out.
• Answer telephones and respond appropriately to guest requests.
• Address guest questions or concerns regarding hotel rooms, rates, and services.
• Respond to guest requests and follow through to help ensure needs and expectations are met.
• Handle guest compliments and complaints professionally and take appropriate action within the scope of the role.
• Promote participation in guest loyalty programs and guest-satisfaction surveys.

Maintain Front Office and Financial Controls

• Follow established room inventory and monetary controls.
• Handle cash transactions accurately and maintain a balanced assigned bank.
• Maintain room security through effective key control and established guest-security procedures.
• Provide guest access to safety deposit boxes in accordance with established procedures and maintain required access documentation.
• Ensure guest mail and messages are delivered promptly.
• Maintain a clean, organized, and welcoming lobby and reception desk.

Support Overnight Operations

• Respond to reservation requests when Reservations representatives are not available.
• Keep the immediate supervisor promptly and fully informed of unusual activity, significant problems, discrepancies, or other matters of importance.
• Maintain safe working conditions within the department and hotel.
• Complete duties in accordance with company policies, procedures, safety requirements, and applicable local, state, and federal laws and regulations.
• Attend required meetings and perform other duties as assigned by management.
• Project a professional and favorable image of the hotel in all guest and public interactions.

Collaborate Across the Hotel

• Communicate effectively with guests, team members, and hotel leadership during the overnight shift.
• Coordinate information and follow-up related to guest requests, room activity, financial discrepancies, and overnight operational needs.
• Work independently while maintaining cooperative and professional relationships with coworkers and other departments.

What You Bring

• At least two years of Night Audit experience.
• One or more years of guest/customer service experience and/or hotel experience preferred.
• High school diploma or equivalent.
• Ability to work effectively alone and without direct supervision while maintaining positive working relationships with coworkers.
• Ability to analyze information, interpret financial reports, identify discrepancies, and make effective judgments.
• Basic mathematical skills and the ability to complete moderately complex calculations accurately.
• Ability to communicate clearly in English with guests and team members.
• Proficiency in Microsoft Word, Outlook, Excel, and hotel property-management systems.
• Strong attention to guest needs and the ability to remain professional during overnight operations and emergency situations.

Preferred

• Previous hotel Front Desk Office experience.
• Two- or four-year college degree.

Physical and Work Requirements

This position requires the ability to perform the essential functions of the role, with or without reasonable accommodation.

• Frequently move throughout the Front Office and hotel during the overnight shift.
• Use a computer keyboard and operate standard office equipment, including telephones, copiers, and computer systems.
• Maintain the hearing and visual ability needed to observe emergency situations and accurately enter information into hotel systems.
• Maintain manual dexterity required for computer and office-equipment use.
• Use Personal Protective Equipment (PPE) when required for work duties that may present a health or safety risk.
• Maintain neat, clean, and professional grooming and appearance standards.

Ready to Make an Impact?

If you are a dependable hospitality professional who is energized by accuracy, guest service, and keeping overnight hotel operations running smoothly, we would love to meet you.

Join Hyatt Regency Atlanta Perimeter at Villa Christina and help create memorable experiences for our guests, our associates, and our community.