Paralegal

Job Description

Job Description

Description:

Please note : This will be a fully onsite role, Monday through Friday, at our Support Center office in the Altamonte Springs, FL area (Greater Orlando).   

Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. 

We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

The Impact You Will Make

The Paralegal is a proactive, service-minded member of the Legal and Risk Management Team. This role supports the businesses that serve families experiencing loss. It demands exceptional customer service, independent engagement with field leadership, sound judgment, urgency, and genuine enjoyment of helping people. This role takes ownership of matters, investigates issues, anticipates next steps, and recommends practical solutions. They thrive amid interruptions and competing priorities, respectfully challenge assumptions, and know when to involve an attorney.

Essential Duties and Responsibilities:

• Serve as an approachable, responsive resource to General Managers, Area Vice Presidents, and other business leaders; build trust and support their operational needs.
• Independently coordinate regulatory complaints, customer disputes, and other operational matters; gather facts and records, investigate concerns, track deadlines, and prepare draft responses.
• Engage professionally with regulatory agencies within established guidelines and appropriate attorney oversight. Do not communicate directly with client families.
• Own assigned matters from intake to completion; proactively follow up, communicate progress, anticipate needs, and ensure issues do not fall through the cracks.
• Manage multiple matters, frequent interruptions, urgent requests, and changing priorities while maintaining accuracy and responsiveness.
• Collaborate closely with Legal and Risk Management Team members, proactively share information, assist colleagues with competing priorities, and contribute to a supportive, accountable, and solutions-oriented team environment.
• Bring attorneys relevant facts, analysis, options, and recommendations; offer constructive alternative perspectives and escalate legal questions requiring attorney judgment.
• Support employment, commercial, and general liability litigation and pre-litigation matters, including investigations, discovery, subpoenas, and deposition or trial preparation.
• Assist with regulatory filings, including employment agency complaints; draft and proofread correspondence and legal documents under attorney supervision.
• Conduct legal research and summarize relevant statutes and regulations for attorney review.
• Provide secondary support for contracts, corporate entity records, renewals, transactional due diligence, and closing documentation as needed.
• Safeguard confidential information and perform other related duties as assigned.

• Four-year degree (Bachelor’s) or two-year degree (Associate’s) in Paralegal Studies required. 
• At least four years of relevant paralegal experience in a law firm or in-house legal department.
• Death-care industry experience is preferred but not required 

Core Competencies:

• Compassion - Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others. 
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values - Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Role Competencies:  

• Problem-Solving - uses rigorous logic and methods to solve difficult problems with effective solutions. Probes all fruitful sources for answer. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and doesn’t stop at the first answers.
• Priority Setting - spends his/her time and the time of others on what’s important. Quickly zeros in on the critical few and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Creates focus.
• Interpersonal Savvy - relates well to all kinds of people – up, down, and sideways, inside and outside the organization. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can defuse even high-tension situations comfortably.
• Organizing – can marshal resources (people, funding, material, support) to get things done. Can orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently. Arranges information and files in a useful manner.
• Functional/Technical Skills – has the functional and technical knowledge and skill\s to do the job at a high level of accomplishment.

Work Environment:

• On-site at Support Center, M-F required.
• This role requires flexibility and a willingness to work beyond normal business hours as needed 

Our Investment in You

Everstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees including:

• Medical, Dental, Vision, Life, AD&D and STD Insurance
• Tuition Reimbursement
• Anniversary Award for each year of service
• Career Advancement and Training - like our Aspiring Managers Program
• Everstory Cares - Employee Assistance Fund
• Legend Award Program
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401k with Company Match

Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.

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